NEOCI is seeking a Service Delivery Manager to own key customer relationships, oversee service performance and drive continual service improvement. You will coordinate with technical and commercial teams to meet SLAs, review meetings, and report on performance.
In this customer-facing, commercially focused role you will manage multiple accounts, ensure profitable service delivery, and identify opportunities to enhance client satisfaction and revenue growth.
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Service Delivery Manager - Customer Success & Performance employer: NEOCI
As a Customer Support Specialist at our innovative technology services provider in Eastleigh, you'll be part of a dynamic team dedicated to delivering exceptional customer service across various digital solutions. We offer a supportive work culture with clear career progression, generous holiday allowances, and regular team events that foster collaboration and recognition. Join us as we embark on an exciting growth journey, where your contributions will directly impact our mission to enhance the customer experience for over 8,000 clients.
