At a Glance
- Tasks: Streamline processes and drive tech solutions to boost business efficiency.
- Company: Leading communications company focused on exceptional service and innovation.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Join a dynamic team with a focus on collaboration and continuous improvement.
- Why this job: Be the bridge between teams and tech, making a real impact on operations.
- Qualifications: Strong organisational skills and a knack for tech-savvy problem-solving.
The predicted salary is between 35000 - 45000 £ per year.
We are a leading company in the communications industry, committed to delivering exceptional service and innovative solutions. We are seeking a highly organised and technically capable Operations Analyst to support the operational needs of our growing business. This role involves working across departments to streamline processes, manage systems, and help drive technology-based solutions that improve business efficiency. You’ll act as a key link between business teams and developers, ensuring that operational needs are clearly translated into actionable technical requirements. This is a hands-on role ideal for someone who is tech-savvy, resourceful, and comfortable working across both people and platforms.
Key Responsibilities:
- Work with cross-functional teams to understand workflows and identify inefficiencies.
- Map and document processes; propose and implement improvements using technology.
- Gather business requirements and translate them into clear, actionable requests for developers.
- Oversee the configuration and ongoing maintenance of business-critical systems.
- Support systems integration, automation, and the implementation of new tools or platforms.
- Support process improvement by recommending ways to reduce manual work, improve accuracy, or speed up workflows.
- Track projects and actions to ensure operational improvements are delivered.
- Document processes and procedures so teams have clear guidance.
- Maintain accurate records of software licences, platforms, and system documentation.
- Coordinate with external IT providers or development teams for more complex needs or projects.
Operations Analyst employer: neoci
As a leading managed services provider, we pride ourselves on fostering a dynamic work culture that prioritises innovation and customer success. Our employees benefit from continuous professional development opportunities, a collaborative environment, and the chance to make a real impact in the lives of our customers. Located in a vibrant area, we offer a supportive atmosphere where your contributions are valued, and your career can flourish.
