At a Glance
- Tasks: Lead technical discovery, deliver demos, design solutions, and produce winning proposals.
- Company: UK's #1 Twilio Gold Partner with a focus on customer engagement.
- Benefits: Competitive salary, hybrid working, and a supportive culture.
- Other info: Opportunity to work with award-winning technology and grow your career.
- Why this job: Join a dynamic team and make a real impact in customer engagement solutions.
- Qualifications: 5+ years in presales or solution engineering with strong technical knowledge.
The predicted salary is between 60000 - 75000 £ per year.
We are the UK's #1 and longest-standing Twilio Gold Partner, transforming how mid-market and enterprise organisations engage with their customers. Since 2006, we've been designing, deploying, and optimising omnichannel contact centre and customer engagement platforms delivering more Twilio Flex implementations in the UK than any other organisation. We don't just implement technology. We turn every customer interaction into live intelligence that drives revenue, reduces cost, and gives leadership the data to make the right calls. Our proprietary RACE plugin suite, AI-certified delivery capability, and 95% customer satisfaction rate are why some of the UK's most customer-focused businesses trust us as their long-term partner. We're growing, and we're looking for a Solution Engineer to help us take that story to market.
The Role
As a Solution Engineer, you'll be a critical part of our commercial team - the technical voice in the room during some of our most important customer conversations. You'll work closely with our sales and commercial leads to qualify opportunities, understand customer challenges, and design compelling solutions that win. This is a presales role with real influence. You'll shape how prospects experience our company from the first discovery call through to proposal and close and your work will directly impact the quality of what we deliver for customers post-sale.
What You'll Do
- Lead technical discovery — Run structured requirements workshops with CX, IT, and operations stakeholders to understand current-state challenges, technical environments, and business objectives.
- Deliver compelling demos — Own and deliver tailored demonstrations of our product, and our broader solution portfolio, adapting to each customer's context and priorities.
- Design solutions — Translate customer requirements into clear, commercially viable solution architectures that leverage Twilio's CPaaS, CCaaS, and UCaaS capabilities alongside our own platform and services.
- Produce winning proposals — Write and contribute to RFP responses, technical proposals, statements of work, and solution overviews that are accurate, differentiated, and outcome-focused.
- Be the technical bridge — Work alongside Account Executives and the Commercial Director to ensure technical credibility throughout the sales cycle, and hand over cleanly to delivery teams once a deal is won.
- Support marketing and events — Occasionally represent the company at industry events, webinars, and customer roundtables as a subject matter expert.
- Feed back to product — Capture market intelligence, common objections, and capability gaps to inform the RACE product roadmap and wider go-to-market strategy.
What We're Looking For
- 5+ years in a presales or solution engineering role, ideally within a partner, reseller, or technology vendor environment.
- Deep knowledge across CCaaS, CX, UCaaS, and CPaaS - you understand the landscape, the vendors, and the real-world challenges customers face.
- Proven ability to run discovery sessions and capture structured requirements from both technical and non-technical stakeholders.
- A track record of delivering engaging, high-quality product and solution demos that move deals forward.
- Strong written skills and able to produce clear, persuasive technical proposals and RFP responses without heavy editing.
- Comfortable presenting to C-suite and senior decision-makers (CX Directors, CTOs, COOs, IT Directors).
- Collaborative by nature - you work well with sales, delivery, and product teams and know how to support a deal without owning it entirely.
- Experience working with or selling Twilio products (Flex, Voice, Messaging, Verify, or similar) is highly desirable.
Why us
- Work with the UK's most experienced Twilio implementation team - 30+ industry awards and counting.
- Sell solutions that genuinely deliver results: 85% uplift in call handling, 69%+ query automation, 100+ employee days saved annually.
- A commercially focused, growing business where presales has a clear seat at the table.
- Competitive base salary and benefits.
- Hybrid working from our Manchester HQ.
- 24/7 support culture that means our customers stay — and so do our people.
Solutions Engineer in Manchester employer: NEOCI
As a leading managed services provider, we pride ourselves on fostering a dynamic work culture that prioritises innovation and customer success. Our employees benefit from continuous professional development opportunities, a collaborative environment, and the chance to make a real impact in the lives of our customers. Located in a vibrant area, we offer a supportive atmosphere where your contributions are valued, and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Solutions Engineer in Manchester
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Solutions Engineer at NEOCI, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including NEOCI. Tailor your message to explain why you’re drawn to them and how you can contribute as a Solutions Engineer. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Solutions Engineer in Manchester
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for NEOCI:When writing your cover letter, make sure to tailor your message specifically for NEOCI. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at NEOCI
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show NEOCI that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show NEOCI that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with NEOCI’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
