At a Glance
- Tasks: Join a dynamic team to provide top-notch customer support across various tech services.
- Company: Innovative tech services provider with a focus on growth and customer satisfaction.
- Benefits: 25 days holiday, pension scheme, free parking, and regular team events.
- Other info: Clear career progression opportunities in a collaborative environment.
- Why this job: Be part of a supportive team and enhance customer experiences in a fast-growing company.
- Qualifications: Previous customer service experience and strong IT skills are essential.
The predicted salary is between 22050 - 26950 £ per year.
About Us
We are an innovative technology services provider supporting more than 8,000 clients across telecoms and media services, with specialisms in website design, SEO, PPC, and virtual number/VoIP solutions. Based in our new Eastleigh office, a team of 40 professionals is driving an ambitious digital transformation to modernise internal processes and enhance our product portfolio. Following a recent partnership with a private equity firm, we are targeting significant growth over the next 3–4 years, with a strong focus on the SME and SoHo markets. Our mission is to deliver exceptional customer service at every stage.
With over 18 years of industry experience, we have developed deep expertise in website development and telephony solutions. We are trusted by major brands and equally proud to support local businesses that rely on us for reliable, high-quality service.
The Role
- You will work in a collaborative customer service team who work across VoIP, Telephone Numbers, Broadband, Websites, PPC, SEO and social media, ensuring every customer interaction is handled professionally and efficiently.
- Handling inbound calls, payment calls, and general enquiries.
- Processing new orders (telephone numbers, websites, broadband, etc.).
- Setting up call diverts and reinstating services.
- Liaising with suppliers and keeping customers updated.
- Spotting opportunities to enhance the customer experience.
- Managing cancellations with care and accuracy.
About You
- Previous customer service experience (essential).
- Friendly, professional telephone manner.
- Strong IT skills (Microsoft Word, Excel, etc).
- Excellent attention to detail and ability to follow processes.
- Calm and professional approach, even under pressure.
- A self-starter who is always looking to improve.
What’s in it for you
- 25 days’ holiday plus bank holidays.
- Company pension scheme.
- Free on-site parking.
- Regular company events, team incentives and recognition.
- Supportive team environment with clear career progression.
Locations
Customer Support Specialist in Eastleigh, Hampshire employer: NEOCI
As a Customer Support Specialist at our innovative technology services provider in Eastleigh, you'll be part of a dynamic team dedicated to delivering exceptional customer service across various digital solutions. We offer a supportive work culture with clear career progression, generous holiday allowances, and regular team events that foster collaboration and recognition. Join us as we embark on an exciting growth journey, where your contributions will directly impact our mission to enhance the customer experience for over 8,000 clients.
