At a Glance
- Tasks: Join a dynamic team to provide top-notch customer support across various tech services.
- Company: Innovative tech services provider with a focus on growth and customer satisfaction.
- Benefits: 25 days holiday, pension scheme, free parking, and regular team events.
- Other info: Clear career progression opportunities in a collaborative environment.
- Why this job: Be part of a supportive team and enhance customer experiences in a fast-growing company.
- Qualifications: Previous customer service experience and strong IT skills are essential.
The predicted salary is between 22050 - 26950 £ per year.
We are an innovative technology services provider supporting more than 8,000 clients across telecoms and media services, with specialisms in website design, SEO, PPC, and virtual number/VoIP solutions. Based in our new Eastleigh office, a team of 40 professionals is driving an ambitious digital transformation to modernise internal processes and enhance our product portfolio. Following a recent partnership with a private equity firm, we are targeting significant growth over the next 3–4 years, with a strong focus on the SME and SoHo markets. Our mission is to deliver exceptional customer service at every stage. With over 18 years of industry experience, we have developed deep expertise in website development and telephony solutions. We are trusted by major brands and equally proud to support local businesses that rely on us for reliable, high-quality service.
You will work in a collaborative customer service team who work across VoIP, Telephone Numbers, Broadband, Websites, PPC, SEO and social media, ensuring every customer interaction is handled professionally and efficiently:
- Handling inbound calls, payment calls, and general enquiries
- Processing new orders (telephone numbers, websites, broadband, etc.)
- Setting up call diverts and reinstating services
- Liaising with suppliers and keeping customers updated
- Spotting opportunities to enhance the customer experience
- Managing cancellations with care and accuracy
About You:
- Previous customer service experience (essential)
- Friendly, professional telephone manner
- Strong IT skills (Microsoft Word, Excel, etc)
- Excellent attention to detail and ability to follow processes
- Calm and professional approach, even under pressure
- A self-starter who is always looking to improve
What’s in it for you:
- 25 days’ holiday plus bank holidays
- Company pension scheme
- Free on-site parking
- Regular company events, team incentives and recognition
- Supportive team environment with clear career progression
Customer Support Specialist employer: neoci
As a leading managed services provider, we pride ourselves on fostering a dynamic work culture that prioritises innovation and customer success. Our employees benefit from continuous professional development opportunities, a collaborative environment, and the chance to make a real impact in the lives of our customers. Located in a vibrant area, we offer a supportive atmosphere where your contributions are valued, and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at neoci. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like neoci before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to neoci:Your cover letter is your chance to shine! Tell us why you want to work at neoci specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at neoci!
How to prepare for a job interview at neoci
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
