At a Glance
- Tasks: Lead service delivery for a major public sector client and drive continuous improvement.
- Company: Join a dynamic team focused on exceptional customer service in the public sector.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Be part of a collaborative environment with a focus on innovation and excellence.
- Why this job: Make a real difference by enhancing service quality and customer satisfaction.
- Qualifications: Experience in service delivery management and strong stakeholder engagement skills.
The predicted salary is between 50000 - 60000 £ per year.
We're looking for an experienced Dedicated Service Delivery Manager to become the primary point of contact for a major public sector customer, taking ownership of the ongoing delivery and continual improvement of services. Working closely with the customer and internal technical, operational and commercial teams, you'll ensure contractual commitments are met, service performance is continuously enhanced, and the customer receives an exceptional experience throughout the partnership. This is a highly visible, customer-facing role requiring strong stakeholder management, commercial awareness and a proactive approach to driving service excellence.
Key Responsibilities
- Act as the dedicated Service Delivery Manager for a major public sector customer
- Build trusted relationships with key customer stakeholders, acting as their primary operational contact
- Take ownership of contractual service obligations, identifying risks and ensuring appropriate mitigation plans are in place
- Chair regular Service Review Meetings, presenting service performance, trends and improvement plans
- Produce high-quality Service Management Reports covering KPIs, SLAs, service trends and continual improvement activities
- Drive Continual Service Improvement (CSI) initiatives that enhance customer outcomes and operational performance
Service Delivery Manager in Swansea employer: Neoci Ltd
As a Service Delivery Manager with us, you'll thrive in a dynamic work culture that prioritises collaboration and innovation, ensuring you have the support needed to excel in your role. We offer competitive benefits, including professional development opportunities tailored to your career growth, and a commitment to fostering a diverse and inclusive environment. Located in a vibrant area, our company not only values your contributions but also encourages a healthy work-life balance, making it an exceptional place to build a meaningful career.
