At a Glance
- Tasks: Join a dynamic team to provide top-notch customer service across various tech solutions.
- Company: Innovative tech services provider with a focus on growth and digital transformation.
- Benefits: Competitive pay, supportive team environment, and opportunities for career advancement.
- Other info: Exciting growth phase with a chance to learn from industry experts.
- Why this job: Be part of a mission to deliver exceptional service and make a real difference for clients.
- Qualifications: Strong communication skills and a passion for helping customers.
The predicted salary is between 25533 - 31207 £ per year.
About Us We are an innovative technology services provider supporting more than 8,000 clients across telecoms and media services, with specialisms in website design, SEO, PPC, and virtual number/Vo IP solutions.
Based in our new Eastleigh office, a team of 40 professionals is driving an ambitious digital transformation to modernise internal processes and enhance our product portfolio.
Following a recent partnership with a private equity firm, we are targeting significant growth over the next 3–4 years.
Our mission is to deliver exceptional customer service at every stage.
With over 18 years of industry experience, we have developed deep expertise in website development and telephony solutions.
We are trusted by major brands and equally proud to support local businesses that rely on us for reliable, high-quality service.
The Role You will work in a collaborative customer service team who work across Vo IP, Telephone Numbers, Broadband, Websites, PPC, SEO and social media, ensuring every customer interaction is handled professionally and efficiently Handling inbound calls, payment calls, and general enquiries Processing new orders (telephone numbers, websites, broadband, etc.) Setting up call diverts and reinstating services Liaising with suppliers and keeping customers updated Spotting opportunities to enhance the customer expe...
Customer Service in Hampshire employer: Neoci Ltd
Neoci Ltd. is an exceptional employer that values innovation and collaboration, particularly in the vibrant public sector landscape of Swansea. With a strong commitment to employee development, we offer numerous growth opportunities and foster a supportive work culture that encourages teamwork and excellence. Join us to make a meaningful impact while enjoying a dynamic work environment that prioritises both professional and personal fulfilment.
