At a Glance
- Tasks: Provide top-notch IT support and troubleshoot technical issues for diverse customers.
- Company: Join a growing managed service provider delivering cloud-first IT solutions.
- Benefits: Competitive salary, ongoing training, and clear career progression opportunities.
- Other info: Opportunity to mentor new team members and progress to a Team Leader role.
- Why this job: Be part of a dynamic team and make a real impact in IT support.
- Qualifications: 2+ years in IT support with strong troubleshooting skills and customer service.
The predicted salary is between 30000 - 35000 £ per year.
We are a growing managed service provider delivering modern, cloud-first IT solutions to SMEs across the UK. We support businesses across Microsoft 365, cybersecurity, device management and cloud technologies, helping our customers remain secure, productive and connected. We are looking for an IT Support Engineer / 2nd Line Support Engineer to join our office-based service desk team in Southampton. The role is focused on providing high-quality technical support across a range of customer environments, taking ownership of tickets and resolving issues at a 2nd Line level. It would suit someone with solid IT support experience who is looking to develop further and, over time, potentially take on additional responsibility such as mentoring and training new team members or progressing towards a Team Leader position.
Key Responsibilities
- Manage and resolve 2nd Line / Level 2 support tickets across a range of customer environments
- Troubleshoot and resolve desktop, user, Microsoft 365 and general IT issues
- Configure and support laptops, desktops and Mac devices, including Azure/Entra-joined devices
- Support Microsoft 365 environments including Exchange Online, SharePoint, OneDrive and Teams
- Support Microsoft Windows desktop environments and associated applications
- Assist with user onboarding, account creation, permissions and customer setups
- Deploy, configure and support security solutions including endpoint protection/antivirus, email security, backup, RMM, security awareness and password management tools
- Work with and support solutions within the Acronis stack
- Support internal IT systems and users within the business
- Maintain accurate technical documentation and ensure tickets are kept fully updated
- Share knowledge with colleagues and contribute to improving service desk processes
- As experience develops, help mentor and train new members of the support team, with the opportunity to progress towards a Team Leader role
Skills & Experience
- Ideally 2+ years' experience within an IT support, service desk or helpdesk environment
- Experience working at 2nd Line / Level 2 support level, or strong 1st Line experience with the technical ability to step up
- Strong troubleshooting skills across Windows desktop environments
- Good working knowledge of Microsoft 365
- Experience supporting Exchange Online, Teams, OneDrive and/or SharePoint
- Experience configuring and troubleshooting end-user devices
- Understanding of Entra ID/Azure AD, user accounts, permissions and device management
- Exposure to security technologies such as endpoint protection, antivirus, email security, backup or RMM platforms
- Strong customer service and communication skills
- Ability to prioritise tickets and manage workload effectively
- Previous MSP experience would be beneficial, although not essential
What We’re Looking For
We are looking for someone who enjoys solving technical problems and providing a high standard of support to customers. You’ll be proactive, dependable and comfortable taking ownership of issues through to resolution. You should also be someone who wants to develop. As the business and service desk continue to grow, there is scope for the right person to take on greater responsibility, including supporting and training newer engineers and potentially progressing into a Team Leader position.
Package
- Ongoing training and development
- Clear opportunity for increased responsibility and career progression
- Opportunity to play a key role in a growing MSP
- Company and team-based incentives
2nd Line IT Support in Southampton employer: Neoci Ltd Careers
Join a forward-thinking company that values innovation and collaboration, offering an excellent work culture where your contributions are recognised and rewarded. As an IT Field Engineer in North London, you'll enjoy competitive salary packages, opportunities for professional development, and the chance to work with diverse clients in both educational and commercial sectors. With a focus on employee growth and a supportive team environment, this role provides a meaningful career path in a dynamic and engaging setting.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line IT Support in Southampton
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Neoci Ltd Careers values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Neoci Ltd Careers might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Neoci Ltd Careers!
✨Direct Apply to Neoci Ltd Careers
Let's not forget to apply directly through the Neoci Ltd Careers website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line IT Support in Southampton
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Neoci Ltd Careers.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Neoci Ltd Careers. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Neoci Ltd Careers
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
