About the Opportunity
Do you have the right skills and experience for this role Read on to find out, and make your application.
We're working with an established and growing Managed Services Provider (MSP) in the West Midlands that's looking to recruit an experienced 3rd Line Service Desk & Project Engineer to join its technical team.
This is a senior, hands-on position offering a great balance between complex technical support and infrastructure project delivery.
The role will be split approximately 50/50 between 3rd line escalations and project work, giving you the opportunity to tackle challenging technical issues while taking ownership of infrastructure and cloud projects from initial scoping through to completion.
You'll also play an important role in mentoring 2nd line engineers, sharing technical knowledge and helping develop the wider team.
The business supports a diverse range of clients across the UK and continues to grow, offering exposure to varied technical environments and opportunities to influence how services are delivered.
Key Responsibilities
3rd Line Support & Escalations
- Act as the technical escalation point for 2nd line engineers, resolving complex and high-priority incidents.
- Investigate recurring technical issues, carry out root cause analysis and implement permanent solutions.
- Plan and implement infrastructure changes in line with change control procedures.
- Provide additional service desk support when required.
Microsoft 365, Entra ID & Intune
- Design and implement Conditional Access, MFA and Microsoft Defender policies.
- Manage Microsoft 365 security improvements, including Business Premium security configurations.
- Lead migrations from on-premises Active Directory to Entra ID joined devices using Autopilot and Intune.
Servers, Virtualisation & Backup
- Maintain, patch and upgrade VMware and Hyper-V environments, including high availability and failover clustering.
- Deploy and upgrade servers, SAN storage and Veeam backup solutions.
- Perform virtual machine restores and disaster recovery testing.
Networking & Infrastructure
- Deploy and configure Fortinet and Cisco firewalls.
- Configure and support HPE Aruba and Meraki switches, wireless networks and site-to-site VPNs.
- Design and implement VLANs, firewall policies and remote access solutions.
- Troubleshoot complex networking and connectivity issues.
Project Delivery & Client Onboarding
- Scope technical projects, estimate resource requirements and develop implementation plans. xgikmsk
- Lead infrastructure and cloud projects from initial planning through to successful handover.
- Manage new client onboarding, in...
3rd Line IT Support & Project Engineer employer: Neoci Ltd Careers
Join a forward-thinking company that values innovation and collaboration, offering an excellent work culture where your contributions are recognised and rewarded. As an IT Field Engineer in North London, you'll enjoy competitive salary packages, opportunities for professional development, and the chance to work with diverse clients in both educational and commercial sectors. With a focus on employee growth and a supportive team environment, this role provides a meaningful career path in a dynamic and engaging setting.
