Monzo is seeking a Complaints Policy Manager to lead a team of Complaints Lead Experts and shape how we handle complaints across the business. The role can be based in Cardiff, London, or Remote (UK), reporting into Customer Operations, with a focus on clear, fair policies.
You will apply UK complaint-handling regulations (FCA DISP and FOS), apply governance, manage audits and regulatory changes, and collaborate with Product, Legal, Risk and Operations to improve customer outcomes at scale.
Head of Complaints Policy – Remote/UK, Drive Fair Outcomes in London employer: Neobankbeat
Wise is an exceptional employer that fosters a dynamic and inclusive work culture, perfect for those looking to make a significant impact in the fintech industry. With a strong emphasis on employee growth and development, we offer ample opportunities for professional advancement while working alongside talented individuals in a fast-paced environment. Our commitment to innovation and compliance ensures that you will be at the forefront of accounting practices, making your role both meaningful and rewarding.
