Change Lead – Remote in London

We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo.

Our Change team is on a mission to make money work for everyone. At Monzo, we build products and experiences that solve real customer problems. As we grow, making sure change happens smoothly and safely across our business is more important than ever. Our Change team helps turn new products, tools and processes into better experiences for our customers and the teams supporting them. We're looking for a Change Lead to bring our Product and Operations teams closer together, lead and develop a brilliant team of Change Partners, and help us deliver meaningful change across Monzo.

You’ll play a key role by:

• Leading, coaching and developing a team of Change Partners, helping them grow, do their best work and build strong relationships across Monzo.
• Managing your team's capacity and priorities, making sure the right people are supporting the right work and adapting plans as business needs change.
• Connecting Product and Operations teams, bringing clarity to competing priorities, spotting risks early and helping everyone stay aligned.
• Building a consistent, scalable approach to operational change, sharing best practices and continuously improving how we work.
• Championing the impact of the Change team, using data, clear reporting and meaningful success measures to demonstrate outcomes and influence senior leaders.
• Creating a culture of curiosity, collaboration and continuous improvement, where we celebrate successes and learn openly from challenges.
• Providing hands-on support and leadership oversight for complex changes, making sure new products, tools and processes land safely and effectively across our UK, EU and supplier operations.

We’d love to hear from you if:

• You're an experienced people leader who enjoys coaching others, building high-performing teams and creating an environment where people can thrive.
• You're comfortable leading complex operational change, bringing structure and clarity while staying flexible when priorities shift.
• You can see the bigger picture, balance competing demands and make confident decisions without needing to know every detail.
• You're a strong communicator who builds trusted relationships and can influence senior stakeholders, bringing people together around shared goals.
• You're confident working with data, using insights from different sources to identify risks, measure success and tell a compelling story.
• You're great at planning, prioritising and helping teams stay focused on the work that will make the biggest difference.
• You're happy to get hands-on when needed, combining strategic leadership with a practical approach to solving problems and delivering results.

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet.

What’s in it for you:

• £68,900 - £87,100 + Incentive Awards tied to your performance benefits.
• Remote working.
• We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.
• £1,000 learning budget each year to use on books, training courses and conferences.
• We will set you up to work from home; all employees are given MacBooks and for fully remote workers we will provide extra support for your work-from-home setup.
• Plus lots more!

The application journey has 4 key steps:

• Application
• Recruiter call
• Role Specific Interview
• Values Interview

This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible!

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here. We’ll only close this role once we have enough applications for the next stage, so please apply as soon as you can - we don’t want you to miss out!

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage.