Site Reliability Engineer

About Neo4j:
Neo4j is the leader in Graph Database & Analytics, helping organizations uncover hidden relationships and patterns across billions of data connections deeply, easily, and quickly. Customers use Neo4j to gain a deeper understanding and reveal new ways of solving their most pressing problems. Over 75% of Fortune 100 companies use Neo4j, along with a vibrant community of 250,000+ developers, data scientists, and architects across the globe. At Neo4j, we’re building the technology that powers breakthrough solutions for our customers and help them accomplish their most ambitious missions. Learn more at neo4j.com and follow us @Neo4j.

Our Vision:
At Neo4j, we have always strived to help the world make sense of data. As business, society, and knowledge become increasingly connected, our technology promotes innovation by helping organizations to find and understand data relationships. We created, drive, and lead the graph database category, and we’re disrupting how organizations leverage their data to innovate and stay competitive.

The Role:
The Site Reliability Engineering team’s mission is to improve the overall reliability of Neo4j’s DBaaS product: Neo4j Aura. Our product operates at scale and spans all three major cloud providers, with hundreds of Kubernetes clusters running in production. Until recently, the SRE function at Neo4j Aura achieved this by filling the shoes of a more traditional Ops team. We are in the process of transforming the team and need your help to implement what we believe to be a more authentic form of SRE, by:

1. Educating software engineers and product managers on SRE principles such as SLIs and SLOs
2. Reducing the barrier to effective Ops for the engineering department by building abstractions and automating away toil tasks
3. Applying software engineering to solve operational problems – we believe in writing operators rather than bash scripts
4. Encouraging engineering teams to take ownership of running their code in production

We are looking for people with some of the following skills:

1. Applying SRE practices in the wild: defining SLIs for key software, reducing toil through automation, monitoring applications for success
2. The ability to debug large and complex cloud-based systems
3. Extensive experience in monitoring systems and their performance
4. Experience deploying and working with observability systems such as: Prometheus, Grafana, Datadog, Google Logging (Stackdriver)
5. Extensive experience with deploying and managing applications running on Kubernetes (experience with administering Kubernetes clusters is a plus)
6. Knowledge of Go, Kustomize, and Terraform (some knowledge of Python is also a plus)
7. Production experience with proxy software (e.g., Envoy, NGINX, HAProxy) and networking in general
8. Experience with building CI/CD pipelines – we use GitHub Actions and TeamCity
9. Familiarity working with a variety of Cloud Native projects
10. Experience being on call is a plus

Why Join Neo4j?
Neo4j is, without question, the most popular graph database in the world. We have customers in every industry across the globe, and our products are a proven product/market fit. Joining our team is an opportunity to shape the future of data and analytics. Below are just a few exciting facts about Neo4j:

1. Neo4j is one of the fastest scaling technology companies in this industry. Well over $100M ARR and still rapidly growing.
2. Raised the biggest round of funding in all of database history ($325M Series F).
3. Backed by world-class investors like Google Ventures (GV), Neo4j has raised over $582M in funding and is currently valued at $2Bn, putting them among the most well-funded database companies in history.
4. 75% of Fortune 100 use Neo4j with more than 800 enterprise customers including Comcast, eBay, Adobe, Lyft, UBS, IBM, Volvo Cars, and many more.
5. Emil Eifrem (CEO) has built an amazing culture that prides itself on relationships, inclusiveness, innovation, and customer success.
6. Countless awards in the industry. Massive Enterprises and individual developers/data scientists love Neo4j. A strong sense of community and ecosystem is built around the platform.
7. A recent Forrester Total Economic Impact Study pegged Neo4j as delivering 417% ROI to customers.

NEO4J VALUES:
Neo4j is a Silicon Valley company with a Swedish soul. We foster collaboration, and each of us is empowered to contribute and put our innovative stamp on projects. We hire candidates who reflect the following Neo4j core values:

1. (we)-(:VALUE)->(relationships)
2. (we)-(:FOCUS_ON)->(userSuccess)
3. (we)-(:THRIVE_IN)->(:Culture {type: (‘Open’, ‘Inclusive’)})
4. (we)-(:ASSUME)->(:Intent {direction:’Positive’})
5. (we)-(:WELCOME)->(:Discussions {nature: ‘IntellectuallyHonest’})
6. (we)-(:DELIVER_ON)->(ourCommitments)

Neo4j is committed to protecting and respecting your privacy. Please read the policy to understand how we will handle the personal data that you provide. More information at our website.

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