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- Tasks: Manage and improve the iTrent HRIS system for schools and academy trusts.
- Company: Join Neo People Management, a leader in HR and payroll solutions for the education sector.
- Benefits: Enjoy 36 days of annual leave, hybrid work options, and a flexible benefits package.
- Why this job: Be part of a passionate team making a real impact in education and HR.
- Qualifications: Experience in customer service, HRIS systems, and strong Excel skills are essential.
- Other info: This role is based in Bury, with opportunities for remote work.
The predicted salary is between 36000 - 60000 £ per year.
About Us:
Neo People Management is an experienced provider of HR and payroll solutions for schools and multi academy trusts in the UK. We understand the challenges of working within schools and academy trusts and have been supporting our clients to grow and develop.
We offer proactive operational and strategic HR advice to hundreds of schools and deliver a high-quality payroll and pensions service that pays the salaries of 25,000 school-based staff each month. We are specialists in the education sector, and are passionate about education, payroll and HR.
What's the Role About?
We are seeking a skilled HR Systems & Technical Support Manager to join our dynamic team and ensure the efficient operation, maintenance, and continuous improvement of the iTrent HRIS system.
This role will involve the following key responsibilities:
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System Management: Work with a team to help configure and maintain the iTrent environment to meet and exceed the needs of schools and multi academy trusts.
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Project Management: Help coordinate internal and external resources to configure, test and deploy HRIS functionality to meet the needs of clients.
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Collaboration : Work closely with HR and Payroll teams to customise the system according to business needs and integrate iTrent with other HR-related software.
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Customer Care : Maintain high client satisfaction by ensuring accuracy, addressing service-related issues promptly, and managing escalated client concerns.
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Communication : Foster a customer-centric approach, ensuring clear and effective communication with clients and team members.
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System Performance : Collaborate with various teams to review, test, and authorise system performance in line with statutory and contractual requirements.
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Administration : Ensure all system and technical documentation is up to date, run necessary reports, and maintain accurate records.
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Quality & Training : Support, coach, and mentor colleagues, ensuring all team training is current and up to date.
Please note that this role is based substantively at our offices in Bury.Wha
t Can You Bring to the Role?Exp
erience: P ro
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ven experience in a fast-paced environment with excellent customer service and communication skills. Bas
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ic understanding of payroll and experience with HRIS/Payroll systems (iTrent highly desirable). Exp
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erience producing Management Information reports and understanding Data Protection and GDPR principles. Ski
lls: P ro
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ficient in Microsoft Office applications and advanced Excel skills (v-lookup). Str
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ong problem-solving skills, attention to detail, and ability to manage multiple accounts and projects. Abi
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lity to work both independently and collaboratively, with strong time management and prioritization skills. A p
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roactive attitude, ready to challenge discrepancies and contribute to continuous improvement. Our
Benefits:As
an equal opportunities' employer, we celebrate diversity and flexibility, and we are committed to creating an inclusive environment for our incredible team. We
offer: Gen
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erous annual leave allowance of 36 days (28+8 bank holidays) +1 for every year of service (up to a maximum of 5) Hyb
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rid or remote working across the country Lea
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rning & Development Fle
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xible benefits package including Healthcare Scheme and ability to purchase additional Annual Leave. Ple
ase click on the APPLY button to send your CV for this role.
iTrent HRIS Technical Support Manager employer: Neo People Management
Contact Detail:
Neo People Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land iTrent HRIS Technical Support Manager
✨Tip Number 1
Familiarize yourself with the iTrent HRIS system. Since this role specifically requires experience with iTrent, understanding its functionalities and common issues can give you a significant edge during the interview process.
✨Tip Number 2
Highlight your customer service skills. This position emphasizes maintaining high client satisfaction, so be ready to share examples of how you've successfully managed client relationships in previous roles.
✨Tip Number 3
Showcase your project management experience. Be prepared to discuss specific projects where you coordinated resources and delivered results, as this is a key responsibility of the role.
✨Tip Number 4
Demonstrate your problem-solving abilities. Think of instances where you've identified discrepancies or improved processes, as this proactive attitude is highly valued in this position.
We think you need these skills to ace iTrent HRIS Technical Support Manager
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities and requirements of the iTrent HRIS Technical Support Manager position. Tailor your application to highlight relevant experience in HR systems, project management, and customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasize your proven experience in fast-paced environments, particularly in HRIS or payroll systems. Mention any specific experience with iTrent if applicable, as well as your skills in producing Management Information reports.
Showcase Your Skills: Demonstrate your proficiency in Microsoft Office applications, especially advanced Excel skills. Provide examples of how you've used problem-solving skills and attention to detail in previous roles, particularly in managing multiple accounts or projects.
Craft a Strong Cover Letter: Write a compelling cover letter that reflects your proactive attitude and commitment to continuous improvement. Discuss how your communication skills and customer-centric approach will contribute to maintaining high client satisfaction.
How to prepare for a job interview at Neo People Management
✨Understand the iTrent HRIS System
Make sure you have a solid understanding of the iTrent HRIS system and its functionalities. Be prepared to discuss how you would manage and improve the system to meet the needs of schools and multi-academy trusts.
✨Showcase Your Customer Service Skills
Highlight your experience in providing excellent customer service. Be ready to share examples of how you've addressed client concerns and maintained high satisfaction levels in previous roles.
✨Demonstrate Project Management Experience
Discuss your experience in coordinating projects, especially in a fast-paced environment. Be specific about how you've managed resources and timelines to successfully deploy HRIS functionalities.
✨Prepare for Technical Questions
Expect technical questions related to HRIS and payroll systems. Brush up on your knowledge of data protection, GDPR principles, and how to produce management information reports.
