Medical Lead for Integrated Urgent Care Services

The post holder will provide professional leadership and support for the clinicians within the IUCS. The post holder will play a key role to develop and maintain high levels of performance in line with the overall strategic priorities of the organisation. This involves working with wider Primary and Secondary Care teams, relevant external stakeholders and the entire IUCS Multidisciplinary Team. The post holder will work in close partnership with the Head of Clinical Delivery of OOH and CAS and the Head of Business Improvement. Services will include Out of Hours GP service, Urgent Care Coordination Hub and Clinical Assessment Service.

Main duties of the job:

• Supporting recruitment including building relationships with a range of stakeholders to raise the profile of IUCS and promote out of hours as a desirable career opportunity.
• Overseeing appropriate pre-employment interviews, induction and training including compliance with the relevant mandatory training.
• Ensuring that all clinicians are competent and capable to deliver high quality, evidence based clinical care within IUCS.
• Overseeing induction and training of Sessional GPs and GP Registrars within the IUCS.
• Working closely with the Education Team to develop a program of directorate clinical education, peer networking and group supervision for continuous professional development.
• To support the development of Advanced Practice within the directorate, through supervision and education provision.
• To advise NEMS Medical Director of best evidence clinical practice in the field of urgent and community care, drawing upon subject matter experts to inform decision making.
• Take responsibility for your own rigorous professional development.
• Be an active member of both the audit group and the clinical performance group, providing constructive and appropriate feedback to individual GPs to enhance clinical outcomes while ensuring the required level of productivity for the safe and efficient delivery of services.
• Lead on reviews of incidents, learning and sharing events in line with the Patient Safety Incident Response Framework, and supporting reassurance around relevant NICE guidance.
• Lead on external governance arrangements with key stakeholders, facilitating the sharing of clinical cases and learning themes, while creating opportunities to gather feedback on IUCS service delivery and ensure effective closure of the feedback loop.
• Strengthen governance integration with external partners to enhance safe service delivery and promote staff engagement.
• Active participation in the Patient Safety Steering Group by presenting regular data on incidents, workforce risks, and risk register updates, while identifying key service risks and outlining appropriate mitigations.
• Ensure that the organisations key values and principles are enacted within operational services.
• Manage professional disciplinary issues relating to clinicians working in IUCS in partnership with the Head of Clinical Delivery and Clinical Governance Lead.
• Develop and maintain strong professional networks within the local area, in-hours primary care, Local Medical Committee, relevant provider organisations and commissioners as enablers for ongoing service development.
• Working with the wider multi-disciplinary team to establish protocols/standards that support the priority areas of work.
• Contributing to the development of new models and deliveries of service that meet patient need.
• Listening to and responding to service improvements suggested by service users and carers and clinical care pathway champions.
• To enable this role to be successful there is an expectation that the Medical Lead would also work clinically within the IUC service.

Success will be measured by the following key criteria:

• Improved outcomes and experience for service users, their families and carers.
• Improved/efficient use of resources.
• Improved clinical supervision and oversight of practice including prescribing decisions.
• Improved staff satisfaction.
• Strong relationships with service partners, including primary care, EMAS, acute trusts and the Integrated Care Board (ICB).
• Strong partner relationship with the local authority in the delivery of their services.
• Strong system relationships with organisations involved in the delivery of health, wellbeing and care.

Generic Responsibilities:

• Work in accordance with confidentiality and information governance requirements.
• Guide and support the clinical staff in monitoring, evaluating and improving the patient experience.
• Ensure timely feedback is gathered from patients and carers in designated services, promoting the systems available and providing relevant analysis.
• Work collaboratively with Corporate Services and Operational Service Managers to meet the departmental financial responsibilities.
• Be responsible for the financial implications of decisions and actions.
• Work in a manner that promotes financial stability of the organisation.
• To be able to lead on business case assessments and creation of credible cases for investment for clinical service developments.
• Ensure Health and Safety policies & procedures are adhered to by self and staff.
• Comply with employee responsibilities under the Health and Safety at Work Act.
• Ensure that personal safety is maintained and that of colleagues and the public.
• Ensure all accidents and/or dangerous incidents are recorded and reported, as guided by NEMS policy.

Person Specification:

• GP on register of General Medical Council and on the Performers list.
• Urgent Care Clinical Experience.
• Medical Management and continuing medical education courses.
• Medical teaching qualification.

Knowledge:

• Excellent understanding of the public sector and NHS policy, in relation to urgent and community care.
• CQC requirements.
• Medico-legal aspects of role.
• NHS workforce development structure and policy environment.
• Understanding and knowledge of database systems.
• Understanding and knowledge of the Data Protection Act, Freedom of Information Act, Information Governance, GDPR, Equality Act and confidentiality issues.
• Aware of equality and valuing diversity principles.

Skills and Abilities:

• Ability to translate policy into practice - interpret national guidance to produce local plans.
• Excellent organisational skills and an ability to work under pressure.
• Ability to read, analyse and summarise NHS policy and guidelines and translate into actions, interventions and projects to aid primary and community care workforce development.
• Understanding and awareness of managing a budget, income and expenditure, and managing financial targets.
• Compassionate, inclusive and collaborative leadership behaviours.
• Interpersonal and communication skills.
• Ability to work in a multi-professional team and be independent.
• Able to provide and receive complex, sensitive or contentious information.
• Able to work with limited supervision.
• Work collaboratively, both internally and with external partners, appreciating the nature of mutual commitment.
• A methodical approach to process; an aptitude for accuracy and attention to detail.
• Line management and people performance.
• History of innovation in service development.

Experience:

• Significant experience in urgent care/community services.
• Relevant experience as a GP in the NHS.
• Experience supervising clinical staff.
• Experience of contribution to and/or leadership of organisational change.
• Proven record of making and managing difficult decisions in a high-pressure environment.
• Proven track record of achievements in managing a complex organisation.
• Teaching interest and/or experience teaching clinical staff.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Full-time, Flexible working, Home or remote working.