At a Glance
- Tasks: Lead quality governance initiatives and improve patient safety through innovative practices.
- Company: Join a high-performing, not-for-profit organisation dedicated to patient care.
- Benefits: Gain valuable experience, professional development, and contribute to meaningful healthcare improvements.
- Other info: Dynamic role with opportunities for growth in a supportive environment.
- Why this job: Make a real difference in patient safety and clinical practice while fostering a positive learning culture.
- Qualifications: Experience in healthcare, quality governance knowledge, and strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
The Quality Governance and patient Safety Support is a member of the Quality Governance Team and working collaborativelyacross disciplines, the post holder will lead on aspects of quality governanceincluding serious incident investigations, as delegated by the Head of QualityGovernance & IG, to facilitate learning and improvements in clinicalpractice and safety to reduce risk.
The role will incorporate the promotionof a positive learning and just culture environment where changes areestablished and embedded to improve patient safety, experience and outcomes. Anopen learning culture will be fostered which will ensures that both lessons andaction is taken, and appropriate action is taken in response to mistakes andservice failures as well as learning from excellent practice and contributingto the dissemination of this.
The post holder will be supportive andinnovate in their support to the Quality Governance & IG & QualityGovernance Advisor to ensure that all areas of quality governance includingclinical incidents, complaints, serious clinical Incidents are addressed andactioned.
Main duties of the job
Overseethe Governance function including the delegation of duties to the GovernanceSupport Officer.
Policiesand Operational Document Ownership of the process to ensure appropriatereview and ratification prior to the expiry date of the documents.
Supportingthe Quality Governance Advisor to complete the clinical Audit process.
Ownershipof the generic Quality Governance inbox with delegation to the team.
Promptaction of all correspondence.
Ensurealignment to NEMS SOPs and KPIs in responding to complaints, incidents andhealth care professional feedback.
Toproduce data reports as instructed by Head of Quality Governance & IG andthe Quality Governance Advisor.
Innovativethinking to ensure we are performing to a consistently high standard.
Ensurethe Governance database is up to date and captures relevant learning/actionstaken.
About us
NEMS CBS is a highquality, high performing; not-for-profit organisation which delivers integratedurgent care and urgent primary care services to over 1 million patients. Responsive, adaptable and continually evolving, we have a reputation fordelivering locally-tailored, safe, effective and cost-efficient services withhigh levels of patient satisfaction.
We are committed toinvesting in our people and have an established programme of learning anddevelopment, successfully developing our own Urgent Care Practitioners andAdvanced Clinical Practitioners.
NEMS currently operates 3main services: (1) Integrated Urgent Care across Nottinghamshire serving apatient population of over 1 million, including home visiting, remoteconsultation and clinical assessment services; (2) Urgent Primary careprovision located within the A&E Department at QMC, (3) A 24-hour walk-inurgent primary care service adjacent to Kings Mill Hospital A&E, Mansfield.
NEMS is committed to theNHS Values (as set out in the NHS Constitution March 2015).
NEMS CBS is a registeredsociety under the Co-operative and Community Benefit Societies Act 2014.
Job responsibilities
KeyDuties and Responsibilities
Overseethe Governance function including the delegation of duties to the GovernanceSupport Officer.
Policiesand Operational Document Ownership of the process to ensure appropriatereview and ratification prior to the expiry date of the documents.
Supportingthe Quality Governance Advisor to complete the clinical Audit process.
Ownershipof the generic Quality Governance inbox with delegation to the team.
Promptaction of all correspondence.
Ensurealignment to NEMS SOPs and KPIs in responding to complaints, incidents andhealth care professional feedback.
Toproduce data reports as instructed by Head of Quality Governance & IG andthe Quality Governance Advisor.
Innovativethinking to ensure we are performing to a consistently high standard.
Ensurethe Governance database is up to date and captures relevant learning/actionstaken.
Thepost holder will work under the direction of the Quality Governance Advisor.
Workingwith and under the delegation of the Quality Governance Advisor the post holderwill:
Haveresponsibility for ensuring all complaints are drafted and presented to theHead of Quality Governance in a timely manner to ensure KPIs are not missed.
Lookat innovative ways to improve our processes which in turn will improve responserates.
Provideadvice and support to NEMS workforce on all issues relating to qualitygovernance and patient safety.
Planand undertake investigations into clinical incidents of varying nature andcomplexity in line with agreed investigation timeframes and protocols as setout in relevant NEMS policies and procedures or best practice.
Maintainconfidentiality and discretion in carrying out all the duties of the post.
Useown initiative, sound judgment and experience to support appropriate decisionsin accordance with the vision and values of NEMS.
Ensurethat NEMS Policy and Procedure for the Reporting and management of incidents alignedto NEMS Patient Safety Incident Framework is implemented across NEMS, includingcompliance with Duty of Candour.
Ensureprocedures are followed throughout NEMS that will enable our standards forincident management to be achieved and maintained.
Supportthe Quality Governance Advisor to ensure dissemination of lessons learned andremedial actions required are shared in a timely manner.
Assistthe Quality Governance Advisor in delivering specific projects.
Maintaina high standard of record for each investigation and produce appropriate andtimely reports in respect of investigations into clinical incidents.
UtiliseHuman Factors and Ergonomics focussed tools and techniques and to supportinvestigators in how we apply them.
Ensureall communication with patients, relatives and carers are open, honest and thatinvestigations are transparent and independent.
Supportthe Quality Governance Advisor when required to ensure NEMS responds to andcaptures all safety alerts.
1. Self-Development & Mandatory Training
Ensureall mandatory training as required within your role is kept up to date.
2. Anyother reasonable requests in keeping with the Quality Governance function.
Person Specification
Experience
- Previous experience of working within a healthcare setting
- Knowledge of Quality Governance
- Previous experience of leading on projects
- Ability to deputise
- Experience in complaints or incidents
- Understanding of local and national policies in relation to governance
- Experience of report writing
- Experience of engaging with patients
- Knowledge of PSIRF
- Operating in NHS or social care commissioned services
- Experience in urgent primary care services
Qualifications
- Degree Level Education
- Degree Level Education or equivalent experience
- Previous Governance or IG training
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Governance and Patient Safety Support employer: NEMS Community Benefit Services Ltd
NEMS CBS is an exceptional employer dedicated to fostering a positive learning environment and promoting patient safety through innovative governance practices. With a strong commitment to employee development, we offer extensive training programmes and opportunities for career advancement within our integrated urgent care services, ensuring that our team members are well-equipped to make a meaningful impact in the healthcare sector. Located in Nottinghamshire, our organisation prides itself on delivering high-quality, patient-centred care while maintaining a supportive and collaborative work culture.
Contact Details:
NEMS Community Benefit Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Governance and Patient Safety Support
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We think you need these skills to ace Governance and Patient Safety Support
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at NEMS Community Benefit Services Ltd.
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Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to NEMS Community Benefit Services Ltd. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at NEMS Community Benefit Services Ltd. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at NEMS Community Benefit Services Ltd
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
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Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research NEMS Community Benefit Services Ltd’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
