CQC Lead

Delivering safe and high-quality standard of care is a key priority for NEMS. The organisation’s overall strategy, vision and values outline that quality, and safety is at the foundation of everything we do to ensure we offer the best care. This means making sure we remain focused on meeting the needs of our population with services that are safe, effective, caring, responsive to people’s needs and well‑led. All our services are safe, effective, compassionate and co‑produced with patients, staff, carers and commissioners to meet changing needs.

To ensure that we deliver high quality patient care that is safe and responsive to our patients requires confident and competent staff to deliver the Quality agenda. NEMS has an exciting and ambitious programme of further improving quality which puts service users and carers right at the centre, and staff in the driving seat of change. It is based on the principle that staff will develop their own effective solutions to improving the processes of delivering high quality services and care.

Improving quality is about making healthcare safe, effective, patient‑centred, timely, efficient and equitable. In the history of the NHS, there has never been such a focus on improving the quality of health services.

Main duties of the job

• Monitoring and overseeing the delivery of actions from CQC inspections
• Understand historical CQC reports and other external audits to assess impact for NEMS, including determining impact and actions for NEMS
• Provide clear action plans and reports on progress to the NEMS Executive team and Board
• Manage any concerns and communication across NEMS services
• Prepare response to the CQC in relation to enquiries and concerns raised
• Manage and update information for risk reporting
• Keep CQC registration and location information up to date on Statement of Purpose and support information sharing with internal teams
• Manage the flow of data and information to the CQC
• Support meetings with the CQC
• Support focus groups for CQC assessment and monitoring
• Deliver bespoke training sessions for those involved in the CQC process, ensuring colleagues have the relevant understanding of the CQC and NEMS requirements
• Responsible for NEMS Quality Improvement plan, including keeping the QI project log up to date
• Ensure all CQC evidence statements are developed and regularly updated to capture improvements/developments
• Undertake mock inspections at all sites and create site action plans to implement and embed necessary changes
• Work with NEMS clinical teams, operational teams, estates and corporate services to identify areas of required improvement and deliver changes in a timely manner
• Work with the NEMS Comms Lead to ensure our workforce understands the regulatory requirements of the CQC and the process of an inspection

About us

About NEMS

NEMS CBS is a high‑quality, high‑performing not‑for‑profit organisation which delivers integrated urgent care and urgent primary care services to over 1 million patients. Responsive, adaptable and continually evolving, we have a reputation for delivering locally tailored, safe, effective and cost‑efficient services with high levels of patient satisfaction.

We are committed to investing in our people and have an established programme of learning and development, successfully developing our own Urgent Care Practitioners and Advanced Clinical Practitioners.

NEMS currently operates 3 main services: (1) Integrated Urgent Care across Nottinghamshire serving a patient population of over 1 million, including home visiting, remote consultation and clinical assessment services; (2) Urgent Treatment Centre provision located within the A&E Department at QMC; (3) A 24‑hour walk‑in urgent primary care service adjacent to Kings Mill Hospital A&E, Mansfield.

NEMS is committed to the NHS Values (as set out in the NHS Constitution March 2015).

NEMS CBS is a registered society under the Co‑operative and Community Benefit Societies Act 2014.

Job responsibilities

Delivering safe and high‑quality standard of care is a key priority for NEMS. The organisation’s overall strategy, vision and values outline that quality, and safety is at the foundation of everything we do to ensure we offer the best care. This means making sure we remain focused on meeting the needs of our population with services that are safe, effective, caring, responsive to people’s needs and well‑led. All our services are safe, effective, compassionate and co‑produced with patients, staff, carers and commissioners to meet changing needs.

To ensure that we deliver high quality patient care that is safe and responsive to our patients requires confident and competent staff to deliver the Quality agenda. NEMS has an exciting and ambitious programme of further improving quality which puts service users and carers right at the centre, and staff in the driving seat of change. It is based on the principle that staff will develop their own effective solutions to improving the processes of delivering high quality services and care.

Improving quality is about making healthcare safe, effective, patient‑centred, timely, efficient and equitable. In the history of the NHS, there has never been such a focus on improving the quality of health services.

Self‑Development & Mandatory Training

Ensure all mandatory training as required within your role is kept up to date.

Person Specification

Experience

• Previous experience of working within a healthcare setting
• Knowledge of Quality Governance
• Previous experience of leading on projects
• Understanding of local and national policies in relation to regulatory requirements
• Experience of report writing
• Experience of engaging with patients
• Knowledge of PSIRF
• Previous experience of CQC delivery plans
• Operating in NHS or social care commissioned services
• Experience in urgent primary care services

Qualifications

• Degree Level Education
• Degree Level Education or equivalent experience
• Previous Governance or CQC project training

Skills and Abilities

• Proven ability to form and develop effective relationships with workforce and external parties.
• Strong communicator with excellent interpersonal skills
• Flexible and proactive approach
• Ability to work under pressure with a calm and measured approach
• Able to demonstrate a considered approach towards workforce problem solving / people management for common workforce issues
• Desire to learn and progress
• Ambitious
• Organise self and use own initiative.
• Excellent interpersonal skills and empathetic
• Team player
• Genuine interest improving our service users journey and the service we offer
• Ability to work flexibly across home‑based and sites.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.