At a Glance
- Tasks: Provide 2nd line support, tackle priority incidents, and engage with diverse tech solutions.
- Company: Join an award-winning IT Managed Service Provider with ambitious growth plans.
- Benefits: Enjoy hybrid working, accredited training, and opportunities for career advancement.
- Other info: Flexible hours with a mix of office and remote work, plus potential for overtime.
- Why this job: Make a real impact in a dynamic environment while developing your technical skills.
- Qualifications: Must have experience in an IT MSP and strong Microsoft product skills.
The predicted salary is between 30000 - 40000 € per year.
Welcome to my ad for a new 2nd Line Service Desk Engineer role. Rather than bury everyone in bullet points, for this role I'm going to be super direct and straightforward about what the role has to offer and what I'm after.
First of all, the role is for an award-winning, mid-sized IT Managed Service Provider. They are growing and have tons of ambition, which gives this role genuine growth potential. It has a path into upper tiers of support/technical consulting or team leadership, backed by investment in accredited training and a focus on professional and personal development.
We are looking for someone who already has experience working in an IT MSP. I do really mean that, and this ad has qualifying questions set accordingly. Sorry, if you don’t have MSP experience, I’m not going to shortlist you for this particular role.
2nd Line Service Desk Engineer – duties
As is typical in a mid-sized MSP, your day-to-day will be very varied. This does mean being prepared to take the odd 1st Line call, but more importantly means being first point of contact for more acute, priority 1 incidents and escalations. The team gets entrusted with some pretty challenging stuff that in other companies might be passed over to Tier 3, so you’ll get to stretch yourself. You’ll be dealing with a large number of external customers and they come in all shapes and sizes, from a wide variety of industries. This means you’ll have to get to grips with lots of different tech, cloud and on-prem, from various vendors. Most of the work you’ll be doing will be via the Service Desk, but you will get to visit client sites on occasion. The hours are pretty normal - the desk is open from 8am to 6pm so you’ll work either 8-4:30 or 9:30-6. There are opportunities for a bit of overtime/weekend work but usually with plenty of notice. The working pattern is hybrid - 3 days office, 2 days remote.
2nd Line Service Desk Engineer – requirements
Apart from the need to have experience working for an IT MSP, which (again) is non-negotiable I’m afraid, we’re looking for:
- Strong and broad Microsoft product skills: Windows Server, M365, Azure, Intune, AD, Exchange, SharePoint – as many of those as possible, accompanied ideally by some accreditations.
- Decent networking skills and a good, broad understanding of areas such as Cyber Security, virtualization, backup/DR, etc.
- Crucially, an excellent problem-solving mindset, with the ability to find stuff out or work out who to ask when confronted with something you don’t know the answer to.
We are very happy to consider people who feel they’ve served their time in 1st Line support, have been pushing for 2nd Line duties and are ready to make that switch.
2nd Line Service Desk Engineer in London employer: Nemo Resourcing
Join an award-winning mid-sized IT Managed Service Provider that prioritises employee growth and development, offering a clear path to advance into upper tiers of support or team leadership. With a hybrid working model and a diverse range of clients, you'll enjoy a dynamic work environment that encourages professional development through accredited training and hands-on experience with various technologies.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Service Desk Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT MSP world and let them know you're on the hunt for a 2nd Line Service Desk Engineer role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those tricky interview questions! Brush up on your Microsoft product skills and be ready to showcase your problem-solving mindset. Think of real-life examples where you've tackled challenges head-on, especially in an MSP environment.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It shows you're genuinely interested and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly, and it helps us keep track of all the amazing candidates like you. Plus, it shows you're keen on joining our team!
We think you need these skills to ace 2nd Line Service Desk Engineer in London
Some tips for your application 🫡
Show Off Your MSP Experience:Make sure to highlight your experience in an IT Managed Service Provider. We want to see how you've tackled challenges and what you've learned along the way, so don’t hold back on those details!
Tailor Your Application:Don’t just send a generic CV and cover letter. We love it when applicants tailor their applications to match our job description. Mention specific skills like Microsoft products or networking knowledge that align with what we’re looking for.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences. This helps us see your potential quickly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Nemo Resourcing
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft products like Windows Server, M365, Azure, and Intune. Be ready to discuss your experience with these technologies and how you've used them in past roles. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Show Off Your Problem-Solving Skills
Prepare examples of challenging incidents you've resolved in previous roles. Highlight your thought process and the steps you took to find solutions. This will demonstrate your problem-solving mindset, which is crucial for a 2nd Line Service Desk Engineer.
✨Understand the MSP Environment
Since this role is within an IT Managed Service Provider, be ready to discuss your experience in that environment. Talk about how you've handled priority incidents and escalations, and what you learned from those experiences. This will help you stand out as someone who truly understands the demands of the role.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s growth plans, training opportunities, and team dynamics. This shows your genuine interest in the role and helps you assess if the company aligns with your career goals. Plus, it gives you a chance to engage with the interviewer on a deeper level.
