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- Tasks: Be the first point of contact for clients and resolve IT issues.
- Company: Join an award-winning IT Managed Service Provider with a friendly culture.
- Benefits: Enjoy hybrid working, personal development, and a supportive team environment.
- Why this job: Kickstart your IT career and make a real impact in a dynamic team.
- Qualifications: Some IT support experience and a passion for learning new technologies.
- Other info: Great opportunities for progression and training in a collaborative setting.
The predicted salary is between 25000 - 32000 £ per year.
This is a great opportunity to join an award-winning IT Managed Service Provider with a 20+ year track record and ambitious growth plans. The company provides cloud-first, secure solutions and services, primarily using Microsoft products, and has a fantastic client base across a wide range of industries.
You will be joining a talented, dynamic Service Delivery team that is pivotal to the delivery of an excellent service. The company itself has a friendly, inclusive culture and a keen interest in training, personal development and progression.
The role will be fully office-based at first, but once you are fully onboarded and confident working by yourself, you will be able to join the hybrid working pattern (3 days office per week).
Responsibilities:- Be the first point of contact for clients via phone, email and ticketing system
- Diagnose and fix first line issues within targeted times
- Provide a first class customer experience at all times
- Accurately log and manage tickets, keeping detailed notes
- Prioritise your own workload and elevate issues as needed
- Work with third parties and partners to resolve issues when required
- Some commercial experience in a relevant IT Support role
- Excellent communication skills and a strong customer service ethic
- Good knowledge of Windows and Microsoft Office
- An understanding of Office 365, SharePoint, AD, DNS, Group Policy
- Some understanding of networking
- A passion to learn new technologies is also important and we would be interested to hear about certifications/training you have taken or personal projects that show this.
1st Line Service Desk Analyst in London employer: Nemo Resourcing
Contact Detail:
Nemo Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Service Desk Analyst in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups or online webinars. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you feel more confident. Focus on showcasing your customer service skills and technical knowledge, especially around Microsoft products.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. Mention something specific from the interview to remind them of your conversation and show your enthusiasm for the role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to get noticed by our hiring team directly.
We think you need these skills to ace 1st Line Service Desk Analyst in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT support experience, especially with Microsoft products, and any relevant certifications or personal projects that show your passion for technology.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re excited about this role and how you fit into our friendly, inclusive culture. Share specific examples of how you've provided excellent customer service in the past, as this is key for the 1st Line Service Desk Analyst position.
Show Off Your Communication Skills: Since you'll be the first point of contact for clients, it's crucial to demonstrate your communication skills. Make sure your application is clear, concise, and free of jargon. We want to see how you can explain technical issues in a way that's easy for everyone to understand.
Apply Through Our Website: We encourage you to apply directly through our website. This not only streamlines the process but also shows us you're genuinely interested in joining our team. Plus, it’s super easy to do!
How to prepare for a job interview at Nemo Resourcing
✨Know Your Tech Basics
Brush up on your knowledge of Windows, Microsoft Office, and Office 365. Be ready to discuss how you've used these tools in previous roles or personal projects. This shows you’re not just familiar with the tech but can also apply it effectively.
✨Show Off Your Customer Service Skills
Prepare examples that highlight your communication skills and customer service ethic. Think of times when you’ve gone above and beyond to help a client or resolved a tricky issue. This will demonstrate your commitment to providing a first-class customer experience.
✨Practice Problem-Solving Scenarios
Expect to tackle some hypothetical scenarios during the interview. Practice diagnosing and resolving common IT issues, as this role is all about being the first point of contact for clients. Being able to think on your feet will impress the interviewers.
✨Express Your Passion for Learning
Share any certifications, training, or personal projects that showcase your eagerness to learn new technologies. This aligns perfectly with the company’s focus on personal development and progression, making you a more attractive candidate.