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- Tasks: Resolve complex IT issues and support new client onboarding in a dynamic team.
- Company: Award-winning IT Managed Service Provider with ambitious growth plans.
- Benefits: Professional development, cloud and security expertise, and career progression opportunities.
- Why this job: Join a talented team and elevate your career in cutting-edge technology.
- Qualifications: Experience in IT Managed Services and strong knowledge of Microsoft products.
- Other info: Great platform for growth towards senior technical consulting or architecture roles.
The predicted salary is between 36000 - 60000 £ per year.
This is a great opportunity to join an award-winning IT Managed Service Provider with a 20+ year track record and ambitious growth plans. The company provides cloud-first, secure solutions and services, primarily using Microsoft products, and has a fantastic client base across a wide range of industries. This role sits in a talented Infrastructure team and would be a great platform for someone with 3rd-line support experience to take on more consulting-led responsibilities and to progress their career path towards a senior technical consulting or architecture role. The company is committed to supporting professional growth and development and this role will present great opportunities to sharpen your technical expertise, particularly in cloud and security technologies.
Responsibilities:
- Act as 3rd-line point of escalation for complex and business-critical incidents
- Take ownership of major/critical incidents, including post-incident review
- Support onboarding of new clients and contribute to proactive service delivery
- Contribute technical oversight for improvements and changes
- Develop subject matter expertise in selected products, working closely with vendors
- Consult internally on new product developments
- Support and mentor engineers from 1st & 2nd line team
- Communicate clearly with internal and external stakeholders
- Maintain high quality technical documentation
Requirements:
- Experience in an IT Managed Service Provider environment (essential)
- Track record in complex multi-client or multi-site environments
- Very strong analytical and problem-solving skills
- Excellent knowledge of Microsoft products including M365 and Azure
- Good understanding of cyber security principles
- Strong networking and infrastructure skills
- Microsoft certifications would be beneficial as would AI tools (Copilot) experience
3rd Line Infrastructure Engineer employer: Nemo Resourcing
Contact Detail:
Nemo Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Infrastructure Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT Managed Service Provider space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source initiatives that highlight your expertise in Microsoft products and cloud technologies. This not only boosts your portfolio but also gives you something tangible to discuss during interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on your problem-solving skills and be ready to tackle real-world scenarios they might throw at you. Practising with a friend can help you articulate your thought process clearly.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace 3rd Line Infrastructure Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of a 3rd Line Infrastructure Engineer. Highlight your experience in IT Managed Service Providers and any relevant Microsoft products you've worked with. We want to see how your skills match what we're looking for!
Showcase Your Problem-Solving Skills: In your application, don’t shy away from sharing examples of complex incidents you've resolved. We love seeing strong analytical skills in action, so tell us about those tricky situations and how you tackled them!
Keep It Clear and Concise: When writing your application, clarity is key! Use straightforward language and avoid jargon where possible. We appreciate a well-structured application that gets straight to the point, making it easy for us to see your potential.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy to do!
How to prepare for a job interview at Nemo Resourcing
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft products, especially M365 and Azure. Be ready to discuss your experience with these technologies and how you've used them in previous roles. This will show that you're not just familiar with the tools but can also leverage them effectively.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of complex incidents you've resolved in a 3rd-line support role. Highlight your analytical approach and the steps you took to troubleshoot and resolve issues. This will demonstrate your capability to handle critical incidents and your readiness for the responsibilities of the role.
✨Communicate Like a Pro
Since this role involves liaising with both internal teams and clients, practice clear and concise communication. Think about how you would explain technical concepts to non-technical stakeholders. This will help you stand out as someone who can bridge the gap between tech and business needs.
✨Emphasise Your Growth Mindset
The company values professional development, so be prepared to discuss how you plan to grow in your career. Talk about any relevant certifications you're pursuing or new technologies you're excited to learn about. This shows that you're not just looking for a job, but are genuinely interested in advancing your skills and contributing to the team.