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- Tasks: Be the first point of contact for clients and resolve IT issues efficiently.
- Company: Join an award-winning IT Managed Service Provider with a friendly culture.
- Benefits: Enjoy hybrid working, personal development opportunities, and a supportive team.
- Why this job: Kickstart your IT career in a dynamic environment with growth potential.
- Qualifications: Some IT support experience and a passion for learning new technologies.
- Other info: Fully office-based initially, transitioning to hybrid after onboarding.
The predicted salary is between 28800 - 43200 £ per year.
This is a great opportunity to join an award-winning IT Managed Service Provider with a 20+ year track record and ambitious growth plans. The company provides cloud-first, secure solutions and services, primarily using Microsoft products, and has a fantastic client base across a wide range of industries.
You will be joining a talented, dynamic Service Delivery team that is pivotal to the delivery of an excellent service. The company itself has a friendly, inclusive culture and a keen interest in training, personal development and progression.
The role will be fully office-based at first, but once you are fully onboarded and confident working by yourself, you will be able to join the hybrid working pattern (3 days office per week).
Responsibilities:- Be the first point of contact for clients via phone, email and ticketing system
- Diagnose and fix first line issues within targeted times
- Provide a first class customer experience at all times
- Accurately log and manage tickets, keeping detailed notes
- Prioritise your own workload and elevate issues as needed
- Work with third parties and partners to resolve issues when required
- Some commercial experience in a relevant IT Support role
- Excellent communication skills and a strong customer service ethic
- Good knowledge of Windows and Microsoft Office
- An understanding of Office 365, SharePoint, AD, DNS, Group Policy
- Some understanding of networking
- A passion to learn new technologies is also important and we would be interested to hear about certifications/training you have taken or personal projects that show this.
1st Line Service Desk Analyst employer: Nemo Resourcing
Contact Detail:
Nemo Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Service Desk Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups or online webinars. You never know who might have a lead on that perfect 1st Line Service Desk Analyst role.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you nail those tricky questions. Remember, confidence is key when showcasing your customer service skills.
✨Tip Number 3
Show off your tech passion! Bring up any personal projects or certifications during interviews. It’s a great way to demonstrate your eagerness to learn and grow in the IT field.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace 1st Line Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and customer service. We want to see how your skills match the role of a 1st Line Service Desk Analyst, so don’t be shy about showcasing your knowledge of Microsoft products and any certifications you've got!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our dynamic Service Delivery team. Share your passion for technology and how you can contribute to providing first-class customer experiences.
Show Off Your Communication Skills: As a 1st Line Service Desk Analyst, communication is key. Make sure your application reflects your ability to communicate clearly and effectively. Whether it’s through your CV, cover letter, or any additional documents, we want to see that you can convey information well.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our friendly, inclusive culture!
How to prepare for a job interview at Nemo Resourcing
✨Know Your Tech Basics
Brush up on your knowledge of Windows, Microsoft Office, and Office 365. Be ready to discuss how you've used these tools in previous roles or personal projects. This shows you’re not just familiar with the software but can also troubleshoot common issues.
✨Show Off Your Customer Service Skills
Since this role is all about providing a first-class customer experience, think of examples where you've gone above and beyond for a client. Prepare to share specific stories that highlight your communication skills and customer service ethic.
✨Demonstrate Your Problem-Solving Ability
Be prepared to walk through how you would diagnose and fix common first-line issues. Practise explaining your thought process clearly and logically, as this will showcase your analytical skills and ability to work under pressure.
✨Express Your Passion for Learning
The company values a passion for learning new technologies, so be ready to talk about any certifications, training, or personal projects you've undertaken. This not only shows your commitment to growth but also aligns with their culture of personal development.