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For Companies At a Glance
- Tasks: Manage and optimise Dynamics 365, ensuring smooth operations and user support.
- Company: Join a rapidly growing tech company with a strong focus on Microsoft technologies.
- Benefits: Enjoy hybrid working, access to training, and the latest tech tools.
- Why this job: Be part of a dynamic team driving business transformation and innovation.
- Qualifications: Experience with Dynamics 365 CRM and strong communication skills are essential.
- Other info: Flexible working days and opportunities for professional development await you.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Dynamics 365 Administrator – the opportunity
Our client is a ~300 head technology company that's undergone significant growth. As part of a wide-ranging Business Transformation programme and to prime the business for further expansion, they've implemented Dynamics 365. They are now looking for a talented D365 adminstrator who can help them get the best out of the wide and evolving capabilities of the system.
This is an internally-facing role and combines Subject Matter Expert level technical experience of the Dynamics CRM modules with good stakeholder engagement. The D365 Administrator will work as part of the Business Systems Transformation team, liaising closely with the business to understand and consult on its requirements before delivering these, working with internal BI and Development teams as needed.
The role has tons of scope. Though this is an internal role, the company has a division that's a highly rated and accredited Microsoft Solutions Partner, so there's a large appetite for making the most of the very latest Microsoft technologies internally. You'll also have access to the latest training and accreditations.
What we're looking for is someone who has a good balance between deep technical expertise and strong communication skills and who is motivated to exercise these fully in a business that has big ambitions.
The role is based at the company's head office in central Birmingham. It's a hybrid role, with two days per week working from home (ideally Mondays and Fridays but that can be flexible).
Dynamics 365 Administrator – Duties
- Day-to-day management of the Dynamics 365 environment (inc. users, security etc)
- Configuration & customisation: entities, forms, workflows, reports etc
- Monitoring of systems performance and troubleshooting
- Overseeing data integrity and quality within the system
- End-user support, troubleshooting, training
- Implement system updates and new releases
- Integrate D365 with other systems and applications, liaising with other departments
- Creating & maintaining comprehensive documentation
- Ensuring compliance of the system with standards, policies and regulations
- Stay up to date with latest features and best practices.
Dynamics 365 Administrator – Requirements
- Proven experience of administering and developing Dynamics 365 CRM Modules: i.e. Sales, Customer Service, Project Operations
- Strong D365 administration experience including user management, security
- Strong business acumen and excellent stakeholder management skills
- Highly motivated for learning and self-improvement
- Knowledge of Power Platform tools
- Experience of data management inclduing imports, exports and data audits
- Relevant Microsoft accreditions: ideally MB230, MB280, MB910
- Experience of Sales & Services CoPilot would be beneficial
Dynamics 365 CRM Administrator employer: Nemo Resourcing Ltd
Contact Detail:
Nemo Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dynamics 365 CRM Administrator
✨Tip Number 1
Familiarise yourself with the latest features of Dynamics 365. Since the role requires staying up to date with evolving capabilities, demonstrating your knowledge of recent updates during interviews can set you apart from other candidates.
✨Tip Number 2
Network with current Dynamics 365 professionals. Engaging with others in the field can provide insights into best practices and may even lead to referrals. Consider joining relevant online forums or local meetups.
✨Tip Number 3
Prepare to discuss your stakeholder management experiences. This role emphasises strong communication skills, so be ready to share specific examples of how you've successfully engaged with stakeholders in previous roles.
✨Tip Number 4
Showcase your motivation for learning. Highlight any recent training or certifications related to Dynamics 365 or the Power Platform, as this demonstrates your commitment to self-improvement and aligns with the company's values.
We think you need these skills to ace Dynamics 365 CRM Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Dynamics 365 CRM modules, user management, and stakeholder engagement. Use specific examples that demonstrate your technical expertise and communication skills.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with their needs, particularly your experience in administering Dynamics 365 and your motivation for continuous learning.
Showcase Relevant Skills: Emphasise your knowledge of Power Platform tools and any relevant Microsoft accreditations you hold. If you have experience with Sales & Services CoPilot, make sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Nemo Resourcing Ltd
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Dynamics 365 CRM modules in detail. Highlight specific projects where you've managed user security, configured entities, or customised workflows. This will demonstrate your technical proficiency and understanding of the system's capabilities.
✨Emphasise Stakeholder Engagement
Since this role involves liaising with various departments, share examples of how you've successfully engaged with stakeholders in the past. Discuss how you gathered requirements and delivered solutions that met their needs, showcasing your strong communication skills.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss scenarios where you've troubleshot issues within a CRM environment. Explain your approach to monitoring system performance and ensuring data integrity, as well as any strategies you've implemented for end-user support and training.
✨Stay Updated on Microsoft Technologies
Show your enthusiasm for continuous learning by discussing any recent training or certifications you've pursued related to Dynamics 365 or the Power Platform. Mention any relevant Microsoft accreditations you hold, as this will reflect your commitment to staying current in the field.