At a Glance
- Tasks: Manage customer enquiries, process orders, and support sales initiatives.
- Company: Join a creative team at Nemesis Now, known for pop culture merchandise.
- Benefits: Enjoy flexible working hours, free parking, and a fun work environment.
- Other info: Full-time role with opportunities for personal growth and development.
- Why this job: Be part of a dynamic team that values creativity and passion.
- Qualifications: Strong communication skills and a positive attitude are essential.
The predicted salary is between 22000 - 26000 £ per year.
Nemesis Now are creators and suppliers of original pop culture merchandise, giftware and collectibles products throughout the UK, USA, and Europe. Our products are created using our brand DNA of “Imagination Realised” by our fantastic in-house design team working in collaboration with licensing companies such as Warner Brothers. This allows us to produce products featuring Harry Potter, Lord Of The Rings, Game Of Thrones to name but a few. Our core values of TRUST~CREATIVE~FUN~PASSION~NOW create a dynamic team of individuals committed to the success of Nemesis Now. If you want to belong to a team that does that well every day, this company’s a great fit for you.
We have an exciting opportunity for a Customer Service Representative, responsible for all aspects of the customer journey, including quotations, orders and enquiries. The ideal candidate will relish the challenge and excitement of a high growth company and is capable of maximising sales opportunities.
As a Customer Service Representative, you will work directly with the Customer Service Manager, responsible for creating a working environment dedicated towards helping our staff fulfil their potential. You’ll love coming to work every day if you get, want, and have the capacity to:
- Be accountable and responsible for domestic and international sales order processing
- Handle customer enquiries
- Support with tradeshows and events
- Ensure export document compliance
You will have success here if your skills enable you to:
- Answer all telephone and written enquiries in a polite and professional manner
- Accurately and efficiently create customer quotations and sales orders
- Support Sales Reps and management with face-to-face customer interaction when needed
- Comply with company policies, procedures, values and instructions
- Establish and develop customer specific requirements
- Apply with all payment compliance guidelines for handling customers’ card details maintaining the customers’ security
- Proactively contact customers via telephone and email in order to promote sales
- Maintain a positive attitude
ADDITIONAL INFORMATION: This role is full time and fully office based at one of our two offices located in Stoke-On-Trent with free on-site parking. Contracted hours are 40 hours per week – working Monday to Friday 8.30-5.00. After successfully completing your probation period, you’ll have access to our flexible working hours policy. Our core office hours are 10:00am–4:00pm Monday to Thursday and 9:00am–2:00pm on Fridays. Outside of these times, you can flex your start and finish times to suit your schedule, provided your 40 contracted hours per week are completed. Flexible working arrangements are coordinated within the team to ensure customer service coverage and business needs continue to be met.
Customer Service Representative employer: Nemesis Now
At Nemesis Now, we pride ourselves on being an exceptional employer that fosters a vibrant and creative work culture. Our commitment to employee growth is evident through our supportive environment and flexible working arrangements, allowing you to thrive while contributing to our exciting pop culture merchandise projects. Join us in Stoke-On-Trent, where your passion for customer service will be valued, and you'll be part of a dynamic team dedicated to making every day fun and fulfilling.
