Marketplace and Key Account Manager Americas in London

The role involves seeking an entrepreneurial and performance-driven Marketplaces and Digital Key Account Manager, including Amazon and Mercado Libre. As the Americas lead, this is an exciting opportunity to scale and build upon our existing business while establishing new growth channels across the North and South American markets. This role combines hands-on marketplace management with strategic partnership development, requiring both analytical rigor and entrepreneurial flair.

Day-to-day responsibilities include:

• Oversee and Manage Our Amazon Business: Work closely with our 3P partner to ensure a profitable business and continually improve category and stock positioning. Manage Seller Central for certain Amazon instances.
• Working Closely with Cross Functional Teams: Collaborate with operations, product, marketing, and finance to ensure profitable growth of channels and optimise processes.
• Channel Strategy & Execution: Own and develop our marketplace strategy across the Americas, including Amazon, Tik Tok, and Mercado Libre, focusing on merchandising, content optimisation, and executing against budgets and ROI goals.
• Working With Our Distributors and Export Team: Share learnings, build playbooks, and optimise their marketplace instances to grow their own marketplaces business.
• Reporting Lines: Report into the Commercial Director – USA and Global Digital, with dotted lines to in-country Commercial Leads to develop joint business plans and drive incremental revenue.
• Conversion Optimisation: Ensure compliance with platform algorithm rules to enhance organic commercial performance while meeting brand strategy.
• Reporting: Monitor core KPIs, report against performance and forecasts, and implement actionable insights.
• Budget Management: Advise on, track, and work closely with the finance team to ensure accurate forecasts and performance metrics to maximise ROI.

Requirements include:

• Substantial marketplace management experience with a focus on North and South American marketplaces.
• Proven track record of driving significant revenue growth through digital channels, including Amazon.
• Deep understanding of major American marketplace dynamics, policies, and best practices.
• Experience managing American consumer behaviour and regional market nuances.
• Proficiency with major marketplace platforms and their seller tools.
• Strong analytical skills with experience in digital analytics platforms (Google Analytics, marketplace dashboards).
• Understanding of SEO, PPC, and digital marketing principles.
• Experience with inventory management systems and CRM platforms.
• Advanced Excel/Google Sheets skills for data analysis and reporting.
• Confident working in a multi-language, international environment and presenting to Senior Stakeholders.
• Strong attention to detail and numeracy.
• Ideally, experience or a personal interest in the health and wellbeing sector.
• Fluency in English and preferably Spanish.

Benefits include:

• Annual bonus.
• 25 days holiday per year plus Christmas shutdown.
• A 'Rescue Day' each year to use as needed.
• Free products and staff discounts.
• 3pm Friday finishes all year round.
• Hybrid and flexible working.
• Paid days off to volunteer for charities.
• Cycle to work scheme.

We also have regular socials and standard benefits such as pensions, eye test vouchers, and season ticket loans. Nelsons is committed to equity, inclusion, and diversity to drive business results and create a better future for employees, global consumers, partners, and communities.