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- Tasks: Engage with residents and coordinate energy efficiency projects in the Chester area.
- Company: Join a social housing client focused on carbon reduction and community impact.
- Benefits: Earn £16.11 per hour with a temporary role offering immediate start.
- Other info: Work Monday to Friday, 8:00am - 4:30pm in a supportive environment.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: Previous Customer Liaison Officer experience and strong communication skills required.
The predicted salary is between 32000 - 34000 £ per year.
Nelson Recruitment are urgently recruiting for a Customer Liaison Officer on behalf of their social housing client based in the Chester area. This is a temporary position for 4 weeks, with an immediate start available.
Location: Chester
Contract: Temporary - 4 weeks
Hours: Monday to Friday, 8:00am - 4:30pm
Pay: £16.11 Per Hour
The Project: Covering the Chester and Stoke regions, the role will deliver an ambitious carbon reduction and net zero programme, transforming the energy efficiency of homes across the North. Ideally, candidates will be based in Chester.
Customer Liaison Officer Responsibilities:
- Proactively follow up on no-access properties to arrange retrofit survey appointments
- Lead resident and community engagement initiatives and build strong local relationships
- Deliver clear and effective communications to residents regarding scope and nature of works
- Act as the main point of contact for residents, dealing with enquiries and concerns professionally and empathetically
- Coordinate property access to ensure works are completed smoothly and on schedule
- Resolve resident or access-related issues promptly, escalating where necessary
- Maintain accurate records of communications, access arrangements, and issue resolutions
Essential Criteria:
- Previous experience working as a Customer Liaison Officer or in a similar role
- Ability to handle sensitive situations with professionalism
- Resilience and strong negotiation skills
- Proficient in Microsoft Office
- Full UK Driving Licence
- Available to interview and start immediately
Desirable Criteria:
- Experience working within the Social Housing sector
Customer Liaison Officer employer: Nelson Recruitment Services
Contact Detail:
Nelson Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the social housing sector and let them know you're on the hunt for a Customer Liaison Officer role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your knowledge about carbon reduction initiatives and how they relate to the role. Being able to discuss these topics confidently will show that you're not just another candidate, but someone genuinely interested in making a difference.
✨Tip Number 3
Practice your communication skills! As a Customer Liaison Officer, you'll need to engage with residents effectively. Role-play common scenarios with a friend to get comfortable handling enquiries and concerns professionally and empathetically.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for roles like this one. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Customer Liaison Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience as a Customer Liaison Officer. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role and how your background aligns with the responsibilities listed in the job description. We love a personal touch!
Showcase Your Communication Skills: As a Customer Liaison Officer, communication is key. In your application, highlight examples where you've effectively communicated with residents or resolved issues. This will show us you can handle the role's demands.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the quickest way for us to receive your application, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Nelson Recruitment Services
✨Know Your Stuff
Make sure you brush up on your previous experience as a Customer Liaison Officer. Be ready to share specific examples of how you've handled sensitive situations and resolved issues in the past. This will show that you’re not just talking the talk but have the skills to back it up.
✨Understand the Role
Familiarise yourself with the responsibilities outlined in the job description. Think about how your past experiences align with the role's requirements, especially around community engagement and communication. This will help you demonstrate that you’re the perfect fit for their ambitious carbon reduction programme.
✨Practice Empathy
As a Customer Liaison Officer, you'll need to handle resident concerns with empathy. Prepare for questions that assess your ability to deal with sensitive situations. Practising responses that showcase your professionalism and understanding can really set you apart from other candidates.
✨Be Ready to Discuss Logistics
Since this role involves coordinating property access and ensuring smooth operations, be prepared to discuss how you would manage these logistics. Think about any challenges you’ve faced in the past and how you overcame them, as this will highlight your problem-solving skills.