At a Glance
- Tasks: Engage with residents and coordinate energy efficiency projects in Chester.
- Company: Nelson Recruitment, supporting social housing initiatives.
- Benefits: Competitive pay of £16.11 per hour and immediate start.
- Other info: Temporary role for 4 weeks with potential for future opportunities.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Previous Customer Liaison Officer experience and strong communication skills.
The predicted salary is between 30000 - 30000 € per year.
Nelson Recruitment are urgently recruiting for a Customer Liaison Officer on behalf of their social housing client based in the Chester area. This is a temporary position for 4 weeks, with an immediate start available. Previous Customer Liaison Officer (CLO) experience is essential.
Location: Chester
Contract: Temporary - 4 weeks
Hours: Monday to Friday, 8:00am - 4:30pm
Pay: £16.11 Per Hour
The Project: Covering the Chester and Stoke regions, the role will deliver an ambitious carbon reduction and net zero programme, transforming the energy efficiency of homes across the North. Ideally, candidates will be based in Chester.
Customer Liaison Officer Responsibilities:
- Proactively follow up on no-access properties to arrange retrofit survey appointments
- Lead resident and community engagement initiatives and build strong local relationships
- Deliver clear and effective communications to residents regarding scope and nature of works
- Act as the main point of contact for residents, dealing with enquiries and concerns professionally and empathetically
- Coordinate property access to ensure works are completed smoothly and on schedule
- Resolve resident or access-related issues promptly, escalating where necessary
- Maintain accurate records of communications, access arrangements, and issue resolutions
Essential Criteria:
- Previous experience working as a Customer Liaison Officer or in a similar role
- Ability to handle sensitive situations with professionalism
- Resilience and strong negotiation skills
- Proficient in Microsoft Office
- Full UK Driving Licence
- Available to interview and start immediately
Desirable Criteria:
- Experience working within the Social Housing sector
Customer Liaison Officer in Chester employer: Nelson Recruitment Services
Nelson Recruitment is an excellent employer, offering a supportive work culture that prioritises employee engagement and community impact. As a Customer Liaison Officer in Chester, you will have the opportunity to contribute to meaningful projects aimed at enhancing energy efficiency in social housing, while enjoying competitive pay and a collaborative environment that fosters professional growth.
Contact Detail:
Nelson Recruitment Services Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer in Chester
✨Tip Number 1
Network like a pro! Reach out to your contacts in the social housing sector and let them know you're on the hunt for a Customer Liaison Officer role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your knowledge about carbon reduction initiatives and how they relate to customer engagement. Being able to discuss these topics confidently will show employers that you're not just another candidate, but someone who truly understands the role.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in making you memorable. Mention something specific from your conversation to remind them why you're the perfect fit for the Customer Liaison Officer position.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications all in one place!
We think you need these skills to ace Customer Liaison Officer in Chester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous experience as a Customer Liaison Officer. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role and how your background in social housing can help us achieve our ambitious goals.
Showcase Your Communication Skills:As a Customer Liaison Officer, clear communication is key. In your application, give examples of how you've effectively communicated with residents or resolved issues in the past. We love seeing those real-life examples!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the quickest way for us to receive your application and get you on the path to joining our team. Don’t miss out!
How to prepare for a job interview at Nelson Recruitment Services
✨Know Your Stuff
Make sure you brush up on your previous experience as a Customer Liaison Officer. Be ready to discuss specific situations where you've successfully engaged with residents or resolved issues. This will show that you’re not just familiar with the role, but that you’ve excelled in it.
✨Show Empathy and Professionalism
Since this role involves dealing with sensitive situations, practice how you would communicate effectively and empathetically with residents. Think of examples where you’ve handled tough conversations and be prepared to share them during the interview.
✨Demonstrate Your Local Knowledge
Familiarise yourself with the Chester area and any relevant community initiatives. Being able to speak about local issues or projects shows that you’re invested in the community and can build strong relationships with residents.
✨Prepare Questions
Have a few thoughtful questions ready to ask the interviewer. This could be about the carbon reduction programme or how they measure success in resident engagement. It shows your interest in the role and helps you assess if the company is the right fit for you.
