ServiceNow Technical Consultant

We are seeking an experienced ServiceNow Technical Consultant-ITOM with a strong background in conducting strategic assessments across the ITOM suite, including Discovery, CMDB, Event Management, and AlOps. This position plays a pivotal role in supporting enterprise clients to evaluate their current ITOM maturity, identify areas for improvement, and develop a roadmap for optimization and transformation that aligns with organizational objectives.

Key Responsibilities

• Lead comprehensive assessments of ServiceNow ITOM implementations, covering Discovery, CMDB, Event Management, and AlOps modules.
• Examine current state architecture, data quality, integration points, technical debts, and operational workflows to understand the existing environment. Identify gaps, inefficiencies, and risks within ITOM processes and configurations.

Preferred Qualifications

• ServiceNow Certified Implementation Specialist.
• ServiceNow Certified System Administrator.
• ITOM certification, such as Discovery or Service Mapping.
• Experience working with UK‑based enterprise clients in sectors such as Healthcare, Finance, Telecommunications, or Public Sector.
• Exposure to cloud platforms including AWS, Azure, or GCP and hybrid environments.
• Experience with CMDB modeling tools and data governance frameworks.

Technical Expertise

• Demonstrate ServiceNow ITOM Module capabilities to customers.
• Guide customers on effective utilization of ServiceNow ITOM Module licenses.
• Assess Discovery patterns, schedules, credentials, and coverage to ensure effective discovery processes.
• Evaluate CMDB health, focusing on data quality, relationships, reconciliation, and normalization.
• Review Event Management integrations, alert correlation rules, and operational dashboards.
• Analyze AlOps configurations, including anomaly detection, machine learning models, and automation workflows.

Required Skills & Experience

• Overall 8+ years of experience.
• Minimum 5 years of hands‑on ServiceNow ITOM modules experience.
• Demonstrated success in conducting ITOM assessments and delivering strategic recommendations.
• In‑depth knowledge of Discovery (MID Servers, credentials, patterns, probes, sensors), CMDB (classes, data model, reconciliation, normalization, health dashboards), and Event Management (alert ingestion, correlation, suppression, monitoring tool integrations).

Visa sponsorship is not offered for this position.

Seniority Level: Mid‑Senior level

Employment Type: Contract

Job Function: Information Technology

Industries: IT Services and IT Consulting

Location: London Area, United Kingdom