At a Glance
- Tasks: Lead the development and optimisation of our ServiceNow platform.
- Company: Join a forward-thinking enterprise focused on digital transformation.
- Benefits: Competitive salary, flexible working options, and professional growth opportunities.
- Other info: Dynamic role with opportunities to collaborate across teams and influence strategy.
- Why this job: Shape the future of our ServiceNow platform and drive impactful change.
- Qualifications: Experience as a Product Owner with strong ServiceNow knowledge required.
The predicted salary is between 48000 - 72000 £ per year.
We are seeking an experienced ServiceNow Product Owner to lead the strategic development, optimisation, and governance of our ServiceNow platform. This role requires strong product ownership capability, stakeholder management expertise, and a deep understanding of ServiceNow modules and enterprise transformation initiatives.
Key Responsibilities
- Own the ServiceNow product roadmap, ensuring alignment with business strategy and organisational priorities.
- Define and prioritise the platform backlog, translating business requirements into clear, actionable user stories.
- Act as the primary liaison between business stakeholders, delivery teams, and external partners.
- Drive continuous improvement across ServiceNow modules including ITSM, ITOM, ITAM, CSM, HRSD, and SecOps where applicable.
- Ensure platform governance, data integrity, security compliance, and best practice configuration standards.
- Champion adoption and change management across the organisation.
- Collaborate with architecture and integration teams to ensure scalable and sustainable solutions.
Required Experience
- Proven experience as a Product Owner, Platform Owner, or ServiceNow Lead within a mid-to-large enterprise environment.
- Strong hands‑on knowledge of ServiceNow core modules (ITSM essential; ITOM, ITAM, CSM, HRSD desirable).
- Demonstrated ability to manage senior stakeholders and prioritise competing demands.
- Strong understanding of ServiceNow platform governance and lifecycle management.
- Experience managing third‑party vendors or ServiceNow partners.
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Implementation Specialist (CIS) in relevant modules.
ServiceNow Product Owner employer: Nelson Frank
At Nelson Frank, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of London. Our commitment to employee growth is evident through tailored development opportunities and a supportive environment that encourages you to influence the future of our ServiceNow platform. Join us to be part of a team that values your contributions and prioritises meaningful work that drives real impact across the business.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Product Owner
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry events. We all know that sometimes it’s not just what you know, but who you know that can get you in the door.
✨Tip Number 2
Prepare for those interviews! Research the company and its ServiceNow initiatives. We want you to be able to showcase how your experience aligns with their goals and how you can drive continuous improvement.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm and keeps you fresh in their minds, which is exactly what we want.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to ensure your application gets the attention it deserves from our hiring team.
We think you need these skills to ace ServiceNow Product Owner
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of ServiceNow Product Owner. Highlight your experience with ServiceNow modules and any relevant projects you've led. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about the ServiceNow platform and how you can drive its optimisation. Be sure to mention your stakeholder management skills and any successful transformations you've been part of.
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your product ownership capabilities. Use metrics where possible to show how you've made a difference in previous roles. We love numbers that tell a story!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Nelson Frank
✨Know Your ServiceNow Stuff
Make sure you brush up on your knowledge of ServiceNow modules, especially ITSM. Be ready to discuss how you've used these modules in past roles and how they can be optimised for the company’s needs.
✨Show Off Your Stakeholder Skills
Prepare examples that showcase your experience in managing senior stakeholders. Think about times when you had to balance competing demands and how you successfully navigated those situations.
✨Talk About Governance and Compliance
Be ready to discuss platform governance and data integrity. Highlight any experiences where you ensured compliance with security standards and best practices in your previous roles.
✨Demonstrate Your Change Management Expertise
Share specific instances where you championed adoption and change management initiatives. Discuss how you engaged teams and facilitated smooth transitions to new processes or systems.
