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- Tasks: Lead the ServiceNow platform strategy and ensure it drives business growth.
- Company: Dynamic consultancy with a focus on innovation and collaboration.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional development.
- Why this job: Shape a strategic platform and influence multiple businesses in a high-visibility role.
- Qualifications: Experience as a ServiceNow Platform Owner and strong stakeholder management skills.
- Other info: Join a growing team with ambitious goals and a supportive environment.
The predicted salary is between 48000 - 72000 £ per year.
We are working with a growing consultancy that delivers services to multiple companies across its wider group. They are seeking an experienced ServiceNow Platform Owner to take full ownership of the ServiceNow platform, defining and delivering the platform strategy while ensuring it supports business growth across the organisation.
This is a senior role with responsibility for strategy, governance, financial management (P&L), vendor management, and the establishment of a ServiceNow Centre of Excellence (CoE).
Key Responsibilities:
- Own and define the end-to-end ServiceNow platform strategy and roadmap
- Act as the senior accountable owner for the ServiceNow platform across multiple business units
- Establish and lead a ServiceNow Centre of Excellence (CoE), including standards, best practices, and governance
- Own the ServiceNow P&L, including budgeting, forecasting, cost optimisation, and value realisation
- Manage and govern third-party vendors and implementation partners
- Oversee ServiceNow implementations, upgrades, and ongoing platform evolution
- Define platform operating model, intake processes, prioritisation, and demand management
- Ensure platform stability, scalability, security, and compliance
- Engage senior stakeholders across the business to align ServiceNow capabilities with strategic objectives
- Measure and report on platform performance, adoption, and ROI
Key Skills & Experience:
- Proven experience in a ServiceNow Platform Owner, Product Owner, or Platform Lead role
- Strong understanding of ServiceNow architecture, licensing, and commercial models
- Experience owning budgets and P&L within a platform or product function
- Demonstrated experience building and running a ServiceNow Centre of Excellence
- Strong vendor and partner management experience
- Experience delivering ServiceNow in a multi-entity or consultancy environment
- Excellent stakeholder management skills, including engagement at executive level
Desirable:
- ServiceNow certifications (CSA, CIS, or higher-level certifications)
- Experience across multiple ServiceNow modules (ITSM, ITOM, HRSD, CSM, etc.)
- Background in consulting or managed services environments
- ITIL or similar service management qualifications
Why Join:
- Opportunity to shape and own a strategic ServiceNow platform
- High-visibility role with commercial accountability
- Influence platform direction across multiple businesses
- Work within a consultancy-style environment with strong growth ambitions
ServiceNow Platform Owner employer: Nelson Frank
Contact Detail:
Nelson Frank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Platform Owner
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant meetups, and engage with ServiceNow communities. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its ServiceNow implementations. Be ready to discuss how your experience aligns with their needs, especially around platform strategy and governance. Show them you’re not just another candidate, but the perfect fit!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you fresh in their minds and shows your enthusiasm.
✨Tip Number 4
Apply through our website! We’ve got a streamlined process that makes it easy for you to showcase your skills. Plus, it helps us keep track of your application and get back to you faster. Don’t miss out on this opportunity!
We think you need these skills to ace ServiceNow Platform Owner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ServiceNow Platform Owner role. Highlight your experience with platform strategy, governance, and financial management. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past achievements in managing ServiceNow platforms and engaging stakeholders.
Showcase Relevant Experience: When filling out your application, be sure to showcase your relevant experience, especially in building and running a ServiceNow Centre of Excellence. We love seeing candidates who can demonstrate their impact in previous roles!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Nelson Frank
✨Know Your ServiceNow Inside Out
Make sure you have a solid understanding of the ServiceNow platform, its architecture, and the various modules. Brush up on your knowledge of ITSM, ITOM, HRSD, and CSM, as well as any relevant certifications you might hold. This will help you demonstrate your expertise and show that you're the right fit for the role.
✨Prepare Your Success Stories
Think of specific examples from your past experiences where you've successfully managed budgets, led a Centre of Excellence, or engaged with senior stakeholders. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will help you convey your achievements clearly and effectively during the interview.
✨Understand the Business Context
Research the consultancy and its wider group to understand their business model and how the ServiceNow platform can support their growth. Be ready to discuss how you would align the platform strategy with their strategic objectives. This shows that you're not just focused on the technical side but also on how it impacts the business.
✨Ask Insightful Questions
Prepare thoughtful questions to ask your interviewers about their current challenges with the ServiceNow platform, their vision for the Centre of Excellence, and how they measure success. This demonstrates your genuine interest in the role and helps you assess if the company is the right fit for you.
