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For Companies At a Glance
- Tasks: Design and implement ServiceNow solutions to enhance customer and employee experiences.
- Company: Join a leading tech consultancy focused on innovative IT solutions.
- Benefits: Full-time role with competitive salary and opportunities for career growth.
- Why this job: Make a real impact by creating seamless workflows that boost productivity and satisfaction.
- Qualifications: Hands-on experience with ServiceNow and knowledge of user experience design.
- Other info: Mid-senior level position with eligibility for security clearance required.
The predicted salary is between 36000 - 60000 £ per year.
The ServiceNow Platform Implementation Solution Specialist is both a technical and strategic position within the UK practice. In this role, you will design, customise, and implement ServiceNow solutions that elevate Customer Experience, Technology Experience, and Employee Experience. You will leverage the ServiceNow platform to create seamless workflows that boost productivity, engagement, and satisfaction for both customers and employees.
What You’ll Do
- Technical Development
- Customer Experience Workflows: Customer Service Management (CSM), Field Service Management, Customer Service Portal
- Technology Experience Workflows: IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM)
- Employee Experience Workflows: HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery
- User Experience: Use ServiceNow’s Experience Layer to create modern, intuitive, and personalised user interfaces. Use UI Builder and Service Portal to deliver role-based dashboards and customised workflow experience.
Skills
- ServiceNow Expertise: Hands‑on experience across Customer, Technology, and Employee Experience workflows.
- Knowledge of employee lifecycle moments such as onboarding, daily productivity, and career growth.
This role requires eligibility for security clearance!
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Information Technology
Industries: Technology, Information and Media, IT Services, and IT Consulting.
ServiceNow implementation Consultant employer: Nelson Frank
Contact Detail:
Nelson Frank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow implementation Consultant
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with ServiceNow professionals on LinkedIn. The more people you know, the better your chances of landing that dream role.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your ServiceNow projects and custom solutions. This will give potential employers a taste of what you can do and set you apart from the competition.
✨Tip Number 3
Prepare for interviews by practising common questions related to ServiceNow implementations. Be ready to discuss your experience with customer, technology, and employee workflows, and how you've improved user experiences in the past.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace ServiceNow implementation Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ServiceNow and the specific workflows mentioned in the job description. We want to see how your skills align with the Customer, Technology, and Employee Experience workflows.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about improving customer and employee experiences through ServiceNow. Let us know how you can elevate our solutions!
Showcase Your Technical Skills: Don’t forget to mention any hands-on experience you have with ServiceNow’s UI Builder and Experience Layer. We’re looking for someone who can create modern, intuitive user interfaces that enhance productivity.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensure it gets the attention it deserves. Plus, we love seeing candidates take the initiative!
How to prepare for a job interview at Nelson Frank
✨Know Your ServiceNow Stuff
Make sure you brush up on your ServiceNow knowledge before the interview. Familiarise yourself with the platform's features, especially around Customer Experience, Technology Experience, and Employee Experience workflows. Being able to discuss specific examples of how you've implemented these solutions will show you're the real deal.
✨Showcase Your Problem-Solving Skills
Prepare to discuss past projects where you’ve tackled challenges using ServiceNow. Think about how you designed and customised solutions to improve workflows. This is your chance to demonstrate your strategic thinking and technical prowess, so have some solid examples ready!
✨Understand the User Experience
Since user experience is key in this role, be ready to talk about how you’ve created intuitive interfaces using ServiceNow’s Experience Layer. Share any experiences you have with UI Builder and Service Portal, and how they contributed to enhancing user satisfaction.
✨Be Ready for Security Clearance Questions
Given that this role requires eligibility for security clearance, be prepared to discuss your background and any relevant experiences. It’s important to convey your understanding of the importance of security in IT services, so don’t shy away from this topic!
