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- Tasks: Lead the ServiceNow platform strategy and ensure it drives business growth.
- Company: Dynamic consultancy with a focus on innovation and growth.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional development.
- Why this job: Shape a strategic platform and influence multiple businesses in a high-visibility role.
- Qualifications: Experience as a ServiceNow Platform Owner and strong stakeholder management skills.
- Other info: Join a growing team with ambitious goals and a collaborative culture.
The predicted salary is between 36000 - 60000 £ per year.
Is this your next job? Read the full description below to find out, and do not hesitate to make an application.
Location: London (Hybrid)
Employment Type: Permanent
Overview:
We are working with a growing consultancy that delivers services to multiple companies across its wider group. They are seeking an experienced ServiceNow Platform Owner to take full ownership of the ServiceNow platform, defining and delivering the platform strategy while ensuring it supports business growth across the organisation. This is a senior role with responsibility for strategy, governance, financial management (P&L), vendor management, and the establishment of a ServiceNow Centre of Excellence (CoE).
Key Responsibilities:
- Own and define the end-to-end ServiceNow platform strategy and roadmap
- Act as the senior accountable owner for the ServiceNow platform across multiple business units
- Establish and lead a ServiceNow Centre of Excellence (CoE), including standards, best practices, and governance
- Own the ServiceNow P&L, including budgeting, forecasting, cost optimisation, and value realisation
- Manage and govern third-party vendors and implementation partners
- Oversee ServiceNow implementations, upgrades, and ongoing platform evolution
- Define platform operating model, intake processes, prioritisation, and demand management
- Ensure platform stability, scalability, security, and compliance
- Engage senior stakeholders across the business to align ServiceNow capabilities with strategic objectives
- Measure and report on platform performance, adoption, and ROI
Key Skills & Experience:
- Proven experience in a ServiceNow Platform Owner, Product Owner, or Platform Lead role
- Strong understanding of ServiceNow architecture, licensing, and commercial models
- Experience owning budgets and P&L within a platform or product function
- Demonstrated experience building and running a ServiceNow Centre of Excellence
- Strong vendor and partner management experience
- Experience delivering ServiceNow in a multi-entity or consultancy environment
- Excellent stakeholder management skills, including engagement at executive level
Desirable:
- ServiceNow certifications (CSA, CIS, or higher-level certifications)
- Experience across multiple ServiceNow modules (ITSM, ITOM, HRSD, CSM, etc.)
- Background in consulting or managed services environments
- ITIL or similar service management qualifications
Why Join:
- Opportunity to shape and own a strategic ServiceNow platform
- High-visibility role with commercial accountability
- Influence platform direction across multiple businesses
- Work within a consultancy-style environment with strong growth ambitions
ServiceNow Platform Owner in London employer: Nelson Frank
Contact Detail:
Nelson Frank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Platform Owner in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant meetups, and engage with ServiceNow communities. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your ServiceNow knowledge and understanding the latest trends in platform management. Practice common interview questions and think about how your experience aligns with the responsibilities of a ServiceNow Platform Owner.
✨Tip Number 3
Showcase your achievements! When discussing your past roles, focus on quantifiable results you've delivered, especially around P&L management and vendor relationships. This will help you stand out as a candidate who can drive value.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace ServiceNow Platform Owner in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ServiceNow Platform Owner role. Highlight your relevant experience and skills that match the job description, especially around platform strategy and governance.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific achievements in your past roles that demonstrate your ability to own and manage a ServiceNow platform.
Showcase Your Stakeholder Management Skills: Since this role involves engaging with senior stakeholders, make sure to include examples of how you've successfully managed relationships and aligned platform capabilities with business objectives in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Nelson Frank
✨Know Your ServiceNow Inside Out
Make sure you have a solid understanding of the ServiceNow platform, its architecture, and the various modules. Brush up on your knowledge of ITSM, ITOM, HRSD, and CSM, as well as any relevant certifications you might hold. This will help you demonstrate your expertise and show that you're the right fit for the role.
✨Prepare for Strategic Discussions
Since this role involves defining and delivering the platform strategy, be ready to discuss your previous experiences in strategic planning and governance. Think about how you've managed budgets and P&L in the past, and be prepared to share specific examples that highlight your financial acumen.
✨Showcase Your Leadership Skills
As a ServiceNow Platform Owner, you'll need to lead a Centre of Excellence and manage vendor relationships. Prepare to talk about your leadership style and how you've successfully engaged stakeholders at all levels. Use examples that illustrate your ability to drive collaboration and achieve results.
✨Ask Insightful Questions
Interviews are a two-way street, so come armed with thoughtful questions about the company's vision for the ServiceNow platform. Inquire about their current challenges and how they envision the role contributing to their growth. This shows your genuine interest and helps you assess if the company is the right fit for you.
