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For Companies About the RoleThe ServiceNow Platform Implementation Solution Specialist is a technical and strategic position within the Business Technology practice in the UK. This role is focused on designing, configuring, and integrating ServiceNow solutions that elevate Customer Experience, Technology Experience, and Employee Experience.
You\’ll play a key role in shaping seamless, end-to-end workflows that enhance productivity and satisfaction for both customers and employees. Success in this role requires a strong understanding of what drives exceptional customer experiences across marketing, sales, and commerce, as well as how impactful employee experiences are built around critical moments such as onboarding, daily work, and career development.
What You\’ll DoTechnical DevelopmentDesign and deliver ServiceNow workflow solutions across multiple domains, including:
Customer Experience: Customer Service Management (CSM), Field Service Management, Customer Service Portal
Technology Experience: IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM)
Employee Experience: HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery
User ExperienceLeverage ServiceNow\’s Experience Layer to create modern, intuitive user experiences:
Configure and enhance the Next Experience UI for seamless, tailored interactions
Use UI Builder and Service Portal to develop role-based dashboards and customized workflows aligned to client needs
Integration & Data Management
Integrate ServiceNow with external systems such as CRMs, HR platforms, and eCommerce solutions using REST/SOAP APIs and IntegrationHub
Manage data migrations and ensure consistency across ServiceNow modules and external systems
Work with workflow data fabric and RaptorDB to maintain data integrity and performance
Skills & Experience
ServiceNow Expertise: Proven experience delivering solutions across Customer, Technology, and Employee Experience workflows
Customer & Employee Insight:
Strong understanding of customer journey optimization across marketing, sales, and commerce
In-depth knowledge of the employee lifecycle, including onboarding, productivity, and talent development
Technical Skills: Proficiency in JavaScript, HTML, CSS, and ServiceNow tools such as Glide API, Flow Designer, and IntegrationHub
Integration Experience: Demonstrated ability to build end-to-end workflows by integrating ServiceNow with external systems
Collaboration & Communication: Ability to translate technical solutions into clear business value and work effectively with cross-functional teams
Problem Solving: Analytical mindset with a passion for troubleshooting complex challenges and delivering innovative solutions
Security ClearanceBaseline Personnel Security Standard (BPSS) clearance is required for this role.
There are no nationality or residency restrictions; however, candidates who have lived outside the UK within the last three years may be subject to additional checks. Throughout the recruitment process, you will be asked questions related to BPSS eligibility, including (but not limited to) residency and nationality.
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Contact Detail:
Nelson Frank Recruiting Team
