At a Glance
- Tasks: Lead business analysis for large-scale ServiceNow implementations and drive successful delivery.
- Company: Dynamic company focused on innovative ServiceNow solutions.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Must be based in Scotland and willing to travel to Glasgow.
- Why this job: Make a real impact in transforming businesses with your ServiceNow expertise.
- Qualifications: Extensive experience in ServiceNow and strong leadership skills required.
The predicted salary is between 60000 - 80000 € per year.
We are seeking a highly experienced Senior ServiceNow Business Analyst to lead business analysis activities for large-scale ServiceNow programme implementations. The role requires strong leadership, stakeholder management, and deep ServiceNow expertise to drive end-to-end delivery across complex transformation initiatives.
Key Responsibilities:
- Lead business analysis workstreams across large, complex ServiceNow implementations, ensuring successful end-to-end delivery.
- Elicit, analyse, and document business requirements from EPIC to user story level, ensuring clarity and alignment with business goals.
- Collaborate with ServiceNow architects and developers to design scalable, fit-for-purpose solutions across key modules (e.g., ITSM, ITOM, HRSD, CSM).
- Engage and influence senior stakeholders, facilitating workshops and driving alignment on priorities and outcomes.
- Support Agile delivery processes including backlog refinement, sprint planning, and prioritisation aligned to business value.
- Define and document ‘as-is’ and ‘to-be’ processes, ensuring adherence to governance standards and continuous process improvement.
Required Skills & Experience:
- Extensive experience as a Business Analyst, with a strong focus on ServiceNow implementations.
- Proven track record of leading BA activities in large-scale transformation programmes.
- Deep knowledge of ServiceNow platform and modules like (ITSM, ITOM, HRSD, etc.).
- Strong expertise in requirements gathering, user story creation, and backlog management.
- Experience working in Agile environments (Scrum/Kanban) with tools such as JIRA and Confluence.
Candidates MUST be living in Scotland and be able to travel to Glasgow!
ServiceNow Business Analyst in Glasgow employer: Nelson Frank
Join a dynamic and innovative team as a Senior ServiceNow Business Analyst, where your expertise will be valued and your contributions recognised. Our company fosters a collaborative work culture that prioritises employee growth through continuous learning opportunities and mentorship, all while being situated in the vibrant city of Glasgow. With a focus on meaningful projects and a commitment to work-life balance, we offer an exceptional environment for professionals looking to make a significant impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Business Analyst in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the ServiceNow community or related fields. Attend local meetups or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Showcase your expertise! Create a portfolio that highlights your previous ServiceNow projects and achievements. This will give you an edge when discussing your experience with hiring managers.
✨Tip Number 3
Prepare for interviews by practising common questions specific to ServiceNow Business Analysts. Be ready to discuss your approach to stakeholder management and how you've driven successful outcomes in past projects.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you, and applying directly can sometimes give you a better chance of standing out.
We think you need these skills to ace ServiceNow Business Analyst in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the ServiceNow Business Analyst role. Highlight your experience with ServiceNow implementations and any relevant projects you've led. We want to see how your skills align with our needs!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use metrics and examples to demonstrate how you’ve successfully delivered large-scale transformations. This helps us see the impact you've made in previous roles.
Be Clear and Concise:When writing your application, be clear and concise. We appreciate straightforward communication, so make sure your points are easy to understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to track your application and ensure it reaches the right people. Don’t miss out!
How to prepare for a job interview at Nelson Frank
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow knowledge before the interview. Familiarise yourself with the key modules like ITSM, ITOM, and HRSD. Being able to discuss specific features and how they can solve business problems will show that you're not just a candidate, but a potential asset.
✨Prepare for Stakeholder Scenarios
Since the role involves engaging with senior stakeholders, think of examples from your past experiences where you've successfully influenced decisions or facilitated workshops. Be ready to share how you managed differing opinions and drove alignment on priorities.
✨Showcase Your Agile Experience
Highlight your experience in Agile environments, especially with tools like JIRA and Confluence. Prepare to discuss how you've contributed to backlog refinement and sprint planning in previous roles, as this will demonstrate your ability to thrive in a fast-paced setting.
✨Document Your Process Knowledge
Be prepared to talk about how you've defined and documented 'as-is' and 'to-be' processes in your previous projects. This is crucial for the role, so having concrete examples will help you stand out as a candidate who understands governance standards and continuous improvement.
