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For Companies At a Glance
- Tasks: Design and implement innovative ServiceNow solutions to enhance customer and employee experiences.
- Company: Join a leading tech firm focused on transforming business technology in the UK.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact by shaping seamless workflows that boost productivity and satisfaction.
- Qualifications: Experience with ServiceNow, strong technical skills, and a knack for problem-solving.
- Other info: Collaborative environment with a focus on career development and innovation.
The predicted salary is between 36000 - 60000 £ per year.
About the Role
The ServiceNow Platform Implementation Solution Specialist is a technical and strategic position within the Business Technology practice in the UK. This role is focused on designing, configuring, and integrating ServiceNow solutions that elevate Customer Experience, Technology Experience, and Employee Experience. You'll play a key role in shaping seamless, end-to-end workflows that enhance productivity and satisfaction for both customers and employees. Success in this role requires a strong understanding of what drives exceptional customer experiences across marketing, sales, and commerce, as well as how impactful employee experiences are built around critical moments such as onboarding, daily work, and career development.
What You'll Do
- Technical Development
- Design and deliver ServiceNow workflow solutions across multiple domains, including:
- Customer Experience: Customer Service Management (CSM), Field Service Management, Customer Service Portal
- Technology Experience: IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM)
- Employee Experience: HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery
- Leverage ServiceNow's Experience Layer to create modern, intuitive user experiences:
- Configure and enhance the Next Experience UI for seamless, tailored interactions
- Use UI Builder and Service Portal to develop role-based dashboards and customized workflows aligned to client needs
- Integrate ServiceNow with external systems such as CRMs, HR platforms, and eCommerce solutions using REST/SOAP APIs and IntegrationHub
- Manage data migrations and ensure consistency across ServiceNow modules and external systems
- Work with workflow data fabric and RaptorDB to maintain data integrity and performance
Skills & Experience
- ServiceNow Expertise: Proven experience delivering solutions across Customer, Technology, and Employee Experience workflows
- Customer & Employee Insight: Strong understanding of customer journey optimization across marketing, sales, and commerce
- In-depth knowledge of the employee lifecycle, including onboarding, productivity, and talent development
- Technical Skills: Proficiency in JavaScript, HTML, CSS, and ServiceNow tools such as Glide API, Flow Designer, and IntegrationHub
- Integration Experience: Demonstrated ability to build end-to-end workflows by integrating ServiceNow with external systems
- Collaboration & Communication: Ability to translate technical solutions into clear business value and work effectively with cross-functional teams
- Problem Solving: Analytical mindset with a passion for troubleshooting complex challenges and delivering innovative solutions
Security Clearance
Baseline Personnel Security Standard (BPSS) clearance is required for this role. There are no nationality or residency restrictions; however, candidates who have lived outside the UK within the last three years may be subject to additional checks. Throughout the recruitment process, you will be asked questions related to BPSS eligibility, including (but not limited to) residency and nationality.
ServiceNow HRSD Implementation Specialist in City of London employer: Nelson Frank
Contact Detail:
Nelson Frank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow HRSD Implementation Specialist in City of London
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that ServiceNow HRSD Implementation Specialist role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to ServiceNow solutions. We recommend doing mock interviews with friends or using online platforms to get comfortable talking about your experience and how it relates to enhancing customer and employee experiences.
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal website where you can display your projects and achievements related to ServiceNow implementations. This gives potential employers a tangible look at what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications this way!
We think you need these skills to ace ServiceNow HRSD Implementation Specialist in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of ServiceNow HRSD Implementation Specialist. Highlight your experience with ServiceNow solutions and how you've enhanced customer and employee experiences in previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with the job description. Don’t forget to mention specific projects or achievements that showcase your expertise.
Showcase Your Technical Skills: Since this role requires technical know-how, be sure to list your proficiency in JavaScript, HTML, CSS, and any relevant ServiceNow tools. Provide examples of how you've used these skills to solve problems or improve processes.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Nelson Frank
✨Know Your ServiceNow Stuff
Make sure you brush up on your ServiceNow knowledge, especially around HRSD and the various integrations. Be ready to discuss specific projects where you've designed or configured workflows, as this will show your hands-on experience.
✨Understand the User Experience
Familiarise yourself with the Next Experience UI and how it enhances user interactions. Be prepared to share examples of how you've created intuitive user experiences in past roles, as this is crucial for the position.
✨Show Off Your Problem-Solving Skills
Think of a few complex challenges you've faced in previous roles and how you tackled them. This role requires an analytical mindset, so demonstrating your ability to troubleshoot and deliver innovative solutions will impress the interviewers.
✨Communicate Clearly
Practice translating technical jargon into business value. You’ll need to work with cross-functional teams, so being able to communicate effectively about your solutions is key. Prepare to explain how your technical skills can benefit the company’s customer and employee experiences.
