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For Companies At a Glance
- Tasks: Collaborate with teams to gather requirements and optimise ServiceNow solutions.
- Company: Join a forward-thinking organisation focused on innovation and collaboration.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Make a real impact by improving processes and user experiences in a dynamic environment.
- Qualifications: Experience in business analysis and knowledge of ServiceNow modules preferred.
- Other info: Ideal for those eager to thrive in a collaborative and impactful role.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a skilled ServiceNow Business Analyst to join our team. In this role, you will work closely with stakeholders, technical teams, and end users to gather requirements, define workflows, and ensure the successful delivery of ServiceNow solutions across ITSM, HRSD, ITAM, and CSM modules. You will act as a bridge between business needs and technical implementation, helping organizations optimize processes, improve user experience, and achieve measurable outcomes.
Key Responsibilities
- Requirements & Stakeholder Management: Collaborate with business stakeholders to understand goals, challenges, and process requirements. Document functional and non-functional requirements clearly, including user stories, process flows, and acceptance criteria. Facilitate workshops, interviews, and feedback sessions to gather insights and validate requirements.
- Process & Solution Analysis: Analyze current business processes and identify opportunities for improvement. Define ServiceNow workflows and configurations that align with best practices for ITSM, HRSD, ITAM, and CSM. Support the design of forms, catalogs, service portals, dashboards, and reports.
- Implementation Support: Work closely with developers and technical teams to ensure requirements are understood and implemented correctly. Assist in testing activities, including functional testing, UAT, and defect resolution. Support deployment, training, and post-implementation adoption.
- Reporting & Documentation: Create clear and concise documentation for business processes, workflows, and system configurations. Define KPIs, metrics, and dashboards to measure process improvements and solution impact. Maintain knowledge repositories and provide guidance for future enhancements.
Required Skills & Experience
- ServiceNow Modules: Hands-on experience or strong knowledge of ITSM, HRSD, ITAM, and CSM.
- Business Analysis: Experience gathering requirements, documenting processes, and facilitating workshops.
- Process Knowledge: Understanding of ITIL principles and HR or customer service processes.
- Communication Skills: Ability to translate complex technical concepts into business-friendly language.
- Collaboration: Comfortable working with cross-functional teams, including developers, project managers, and stakeholders.
- Analytical Skills: Strong problem-solving abilities and attention to detail.
Desirable / Nice to Have
- ServiceNow certifications such as Certified System Administrator (CSA) or module-specific certifications (ITSM, HRSD, ITAM, CSM).
- Experience with ServiceNow reporting, dashboards, and Performance Analytics.
- Familiarity with agile delivery methodologies.
- Experience working with Nordic or European clients (optional if targeting Finland/Europe).
Education & Experience
- Bachelor's degree in IT, Business, or related field (or equivalent experience).
- 4-7 years' experience as a Business Analyst, preferably in IT or ServiceNow projects.
This role is ideal for candidates who can thrive in a collaborative environment and are eager to make a significant impact within their team. If you are ready to take on this exciting opportunity and contribute to the success of a forward-thinking organization, we invite you to apply today.
ServiceNow Business Analyst in City of London employer: Nelson Frank
Contact Detail:
Nelson Frank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Business Analyst in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant meetups, and engage with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its ServiceNow implementations. Understand their challenges and think about how you can add value. Tailor your responses to show how your skills align with their needs.
✨Tip Number 3
Practice your communication skills! As a Business Analyst, you'll need to translate complex ideas into simple terms. Role-play with a friend or use online resources to refine your ability to explain technical concepts clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace ServiceNow Business Analyst in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the ServiceNow Business Analyst role. Highlight your experience with ITSM, HRSD, ITAM, and CSM modules, and show us how your skills align with our needs.
Showcase Your Communication Skills: Since you'll be acting as a bridge between business needs and technical implementation, it's crucial to demonstrate your ability to translate complex concepts into simple language. Use clear examples in your application to illustrate this.
Highlight Your Collaborative Spirit: We love team players! Mention any experiences where you've worked closely with cross-functional teams or facilitated workshops. This will show us that you can thrive in our collaborative environment.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Nelson Frank
✨Know Your ServiceNow Modules
Make sure you brush up on your knowledge of ITSM, HRSD, ITAM, and CSM modules. Be prepared to discuss how you've used these in past roles or how you would approach them in this new position. Showing that you understand the specifics will impress the interviewers.
✨Master the Art of Requirement Gathering
Since this role involves a lot of stakeholder management, practice articulating how you gather requirements. Think of examples where you facilitated workshops or interviews to extract insights. Being able to clearly explain your process will demonstrate your business analysis skills.
✨Showcase Your Analytical Skills
Prepare to discuss how you've identified opportunities for process improvement in previous roles. Bring examples of how you’ve defined workflows and configurations that align with best practices. This will highlight your problem-solving abilities and attention to detail.
✨Communicate Effectively
Practice translating complex technical concepts into business-friendly language. You might be asked to explain a technical solution to a non-technical stakeholder, so being able to communicate clearly is key. This will show that you can bridge the gap between technical teams and business needs.
