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- Tasks: Support staff and students with VLE and IT systems while delivering excellent customer service.
- Company: Join Nelson College London, a dynamic institution committed to quality education.
- Benefits: Competitive salary, full-time role, and opportunities for professional growth.
- Why this job: Make a real impact in education by enhancing learning experiences through technology.
- Qualifications: A-levels or relevant IT certification; strong problem-solving and communication skills.
- Other info: Collaborative environment with a focus on innovation and student success.
The predicted salary is between 21500 - 23500 £ per year.
Location: Ilford Campus
Salary: 25,000 - 27,000 per year
Job type: Full Time - Permanent
About Us:
Nelson College London (NCL) has established itself as a reputable and thriving higher education institution offering higher education across three strategically located campuses in East London and Kent, demonstrating NCL's commitment to providing quality education across varied communities, targeting widening access students. NCL is registered with the Office for Students (OfS) as an approved fee-cap provider. Moreover, NCL's achievement of the Teaching Excellence Framework (TEF) Silver award signifies its commitment to delivering high-quality teaching, learning, and outcomes for its widening access students. NCL stands as a dynamic and forward-thinking provider, dedicated to providing accessible, high-quality higher education that equips students with the skills and knowledge needed for success in their chosen fields.
Purpose of Post:
The VLE/IT Officer will be working closely with academics, Administrators, Library and Learning Resources Department and other departments within the college, delivering support and communication for staff and students on the College's VLE and IT systems. This role is not just technical and involves vital customer contact, and the post holder will be expected to provide excellent customer service to students and staff.
Main Duties and Responsibilities:
- Creating courses in categories on the Virtual Learning Environment (VLE)
- Uploading users in cohorts on the VLE
- Maintaining and reviewing student/teacher users on the VLE
- Maintaining performance and updating the weekly log report from the VLE
- Resolve Jira support tickets (e.g. password reset request)
- Producing VLE training material and other documents
- Updating Block (e.g. uploading timetable termly)
- Reviewing VLE connection log & record in report - Turnitin
- Proactively managing enterprise applications (Abintego, Bibliu, NCL Portal etc.)
- Maintaining Turnitin synchronising
- Assisting with the NCL Hub
- Assisting with the maintenance of a central filing system within the department (Disaster Risk Management Log)
- Delivering support and training on the use of VLE, IT and other learning technologies to students, academic and support staff
- Provide first-line IT support to staff and students, offering technical assistance, troubleshooting common issues, and escalating where necessary
- Assist senior staff with editing website content
- Performing any other tasks or activities that fall within the overall scope of the job
Person Specification:
The successful candidate should have the knowledge and competence required for standard acceptable performance in carrying out this role. The VLE/IT Officer should possess:
- Educated to A-level qualification or have relevant IT certification
- Excellent problem-solving, logical thinking, and analytical skills
- Clear, concise written and verbal communication
- Strong time management, organisation, and ability to prioritise
- Customer-focused with good interpersonal skills
- Knowledge of IT hardware, software, and operating systems (Windows) or a desire to learn
- Understanding of data security best practices (e.g. GDPR)
- Ability to work as part of a team and collaborate with other staff
- The ability to work effectively under pressure and within tight deadlines
- Knowledge of Microsoft Azure AD/Intra ID (desirable)
How to Apply:
Interested candidates are invited to submit their CV and a Cover Letter detailing their relevant experience and qualifications. Candidates with previous job titles and experience of; IT technician, IT support, IT systems administrator, IT engineer, IT manager, VLE, VLE officer, Virtual Learning Officer, Virtual Learning Assistant, may also be considered for this role.
VLE / IT Officer in City of London employer: Nelson College London
Contact Detail:
Nelson College London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VLE / IT Officer in City of London
✨Tip Number 1
Network like a pro! Reach out to current employees at Nelson College London on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the VLE/IT Officer role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service scenarios. Think of examples where you've solved problems or helped others, as this role is all about support and communication.
✨Tip Number 3
Show your enthusiasm for the role! When you get the chance to chat with the hiring team, express your passion for education technology and how you can contribute to enhancing the student experience at NCL.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Nelson College London.
We think you need these skills to ace VLE / IT Officer in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the VLE/IT Officer role. Highlight relevant experience and skills that match the job description, like your IT support background or any experience with VLE systems.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific examples of how you've provided excellent customer service or resolved IT issues in the past.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your clear and concise communication style. Avoid jargon and keep it straightforward!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and is considered promptly!
How to prepare for a job interview at Nelson College London
✨Know Your VLE Inside Out
Make sure you’re familiar with the Virtual Learning Environment (VLE) that the college uses. Brush up on its features, functionalities, and any common issues users face. This will not only show your technical knowledge but also your commitment to providing excellent support.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer contact, prepare examples of how you've provided great customer service in the past. Think about specific situations where you resolved issues or helped someone understand a complex topic. This will highlight your interpersonal skills.
✨Prepare for Technical Questions
Expect questions related to IT support and troubleshooting. Review common problems and solutions, especially those related to software and hardware. Being able to demonstrate your problem-solving skills will be crucial in this interview.
✨Demonstrate Team Collaboration
The role requires working closely with various departments, so be ready to discuss your experience in team settings. Share examples of how you’ve collaborated with others to achieve a goal, as this will show you can work well within their dynamic environment.
