Position: Partnerships & Student Engagement Coordinator
Location: ONSITE, London, Canary Wharf
Salary Range: £28,000-£32,000 per annum
Employment Type: Full-Time
Working Schedule: Monday to Friday, (9:00am – 5:00pm)
About Us
NELO Education is developing an international study platform that helps students find, compare and apply to university courses across selected study destinations. Bringing together AI-supported course discovery, personalised guidance, English test preparation and application support, NELO aims to help students make informed decisions before they apply.
We are looking for an organised, proactive and student-focused Partnerships & Student Engagement Coordinator to support NELO’s university relationships, course information and prospective student engagement. Working closely with the Global Partnerships & Outreach Manager and colleagues across admissions, marketing and content, the postholder will help keep university information accurate, support partner communication, engage prospective applicants and use content such as videos, podcasts and interviews to inform and connect with students.
Key Responsibilities
- Support the Global Partnerships & Outreach Manager with university partnership activity, outreach, follow-ups, meeting preparation and day-to-day partner coordination.
- Communicate professionally with universities and education partners to obtain and confirm course deadlines, intakes, admission criteria, entry requirements, tuition fees, scholarship information and other relevant student-facing information.
- Review and check course and university information for accuracy and completeness, flagging changes or discrepancies and helping ensure NELO’s internal records and student-facing information remain current.
- Maintain organised partnership records, university contact details, follow-up actions, meeting notes and relevant documentation.
- Assist with arranging partner meetings, campus visits, webinars, university interviews, podcast recordings and other collaborative activities.
- Contact prospective applicants who have expressed an interest in studying abroad, understand their study interests and help them navigate the next appropriate step in the NELO journey.
- Respond to general student enquiries using accurate and verified information, follow up with prospective applicants and refer admissions, immigration, compliance or specialist queries to the appropriate team where required.
- Maintain clear records of student enquiries, follow-ups and engagement activity in the relevant systems, ensuring confidentiality and appropriate handling of personal information.
- Identify common student questions, concerns and information gaps and share these insights with the wider team to improve communications, guidance and content.
- Create and support student-focused digital content, including short-form videos, interviews, podcasts, webinars and social media content, to improve student engagement and awareness.
- Confidently appear on camera and, when required, host students, university representatives, education professionals or other guests in video and podcast content.
- Work with the marketing and content teams to turn university updates, application requirements, deadlines, student questions and destination information into clear and useful content.
- Support other content creators with research, scripting, university information, student insights, on-camera participation and content production when needed.
- Help capture authentic student stories, university experiences, campus content, events and destination information for NELO’s digital channels.
- Support social media and student engagement activity across relevant platforms, helping monitor responses, engagement and recurring student questions.
- Work collaboratively across partnerships, admissions, marketing, content and technology teams to ensure students and partners receive accurate, consistent and responsible information.
- Undertake other reasonable partnership, outreach, student engagement and content-related duties consistent with the purpose of the role.
Qualification & Skills
- Minimum 2 years of relevant professional experience in international education, student recruitment, admissions, university partnerships, student engagement, content creation, digital marketing or a related role.
- Good understanding of the international student journey and the types of information students need when researching courses, universities and study destinations.
- Confident communicating with universities, education partners, prospective students and internal colleagues by email, telephone, video call and in person.
- Strong research and administrative skills, with the ability to check detailed course information, deadlines, entry requirements and other university information accurately.
- Excellent written and verbal communication skills with strong attention to detail and professional judgement.
- Confident and comfortable presenting and speaking in front of the camera and engaging with guests in interviews or podcasts.
- Ability to create or support engaging video and social media content using smartphones, cameras and common editing or content tools.
- Good organisational skills and the ability to manage multiple follow-ups, student enquiries, partner tasks and content activities at the same time.
- Good working knowledge of social media platforms and an understanding of how content can be used to inform and engage prospective students.
- A collaborative, proactive and professional approach, with a willingness to support colleagues across different areas of the business.
- Ability to handle student and partner information responsibly and maintain appropriate confidentiality.
Person Specification
- Student-focused, approachable and confident communicating with people from different cultural and educational backgrounds.
- Highly organised, dependable and comfortable following up with universities, partners and prospective students.
- Strong attention to detail and the ability to work carefully with course information, admissions requirements, deadlines and records.
- Clear and professional written and verbal communication skills, with the confidence to represent NELO appropriately to students and external partners.
- Comfortable balancing administrative, partnership and student-engagement responsibilities with content-related tasks.
- Confident appearing on camera and willing to participate in or host videos, interviews, podcasts and other student-facing content when required.
- A collaborative working style and willingness to support the Global Partnerships & Outreach Manager, content creators and wider NELO team.
- A commitment to accurate information, responsible student guidance, professional conduct and a positive student experience.
- Experience working within international higher education, university admissions, student recruitment, study abroad or an education agency environment.
- Experience communicating directly with universities or education partners and maintaining partnership or admissions information.
- Experience supporting prospective students or applicants through enquiries, follow-ups or application journeys.
- Experience creating social media videos, interviewing guests, presenting on camera or supporting podcast production.
- Familiarity with CRM systems, applicant-management systems, content-management systems or similar digital platforms.
- Knowledge of photography, videography, video editing or content tools such as Adobe Creative Suite, Canva, CapCut or similar platforms.
Benefits
- Annual leave (7.2 weeks)
- Workplace pension scheme.
- Company Sick Pay.
- Statutory maternity and paternity pay.
- Employee Assistance Programme (HA Wisdom Wellbeing)
- Virtual GP access (Livi)
- 'Speak Up Service' - confidential support service to report any workplace concerns
- Specialist physical and mental wellbeing support services with 24/7 confidential counselling support (Wisdom)
- Financial, legal and medical advice services provided (Wisdom)
- Life & Leadership coaching (Wisdom)
- Financial coaching (MUNNY)
- Discounts and perks, offering savings on shopping, activities and more (Bright Exchange)
- Self-development and Self-taught trainings
If you are passionate about supporting international students, building strong university relationships and creating useful content that helps students make better-informed decisions, we would love to hear from you!
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