At a Glance
- Tasks: Support digital systems and provide IT assistance across care homes.
- Company: Join a family-run care group dedicated to compassionate care.
- Benefits: Competitive salary, 25 days holiday, wellbeing platform, and employee discounts.
- Other info: Dynamic role with opportunities for personal growth and travel.
- Why this job: Make a real difference by enhancing technology in care environments.
- Qualifications: Basic IT support experience and strong communication skills required.
The predicted salary is between 30000 - 32000 £ per year.
Digital Systems Support Assistant
Hours
- 40 hours per week
- Location
: Peripatetic (Base is Sittingbourne Head Office ME10 4HN) with travel across Kent, Surrey & Essex.
Mileage allowances paid as per policy.
Must have clean UK driving licence and own vehicle.
Reporting to: Digital Transformation Manager.
Join the Nellsar Family
Nellsar is a family-run care group with 13 Homes across Kent, Surrey and Essex.
Compassion is at the heart of everything we do, and we’re dedicated to creating warm, welcoming Homes where residents feel valued, comfortable and truly part of the family.
From expert residential, nursing and dementia care, to in-house physiotherapy and rehabilitation, engaging activities, and our innovative approach to nutrition and wellbeing, we deliver personalised care with genuine kindness.
We are looking for a
Digital Systems Support Assistant to join our team and work closely with our Digital Transformation Manager, supporting the effective use of technology and digital systems across our care homes and central support functions.
Reporting directly to the Digital Transformation Manager, you will provide day-to-day digital and device support, respond to technical issues, maintain equipment and assist with the implementation of new digital solutions across Nellsar.
This is a hands-on role with a particular focus on Care Vision devices, mobile phones, tablets and other digital equipment.
You will be an important link between our care homes, colleagues, software providers and external IT support partners, helping to ensure our technology is reliable, accessible and fit for purpose.
- What you’ll be doing
- Working closely with the
Digital Transformation Manager , following agreed priorities and supporting the delivery of digital projects and improvements.
- Providing first-line IT and digital support by telephone, email, Microsoft Teams and in person.
- Setting up, configuring, maintaining and issuing tablets, mobile phones and other IT equipment.
- Supporting devices used for
Care Vision, electronic care records, compliance checks, communication and other care home systems .
- Troubleshooting common issues with computers, tablets, phones, printers, Wi-Fi and other equipment.
- Installing authorised applications and carrying out approved software and security updates.
- Maintaining accurate records of devices, equipment, faults, repairs and replacements.
- Supporting care homes with equipment changes, replacements, new installations and digital system updates.
- Providing clear, patient and practical support to colleagues with different levels of digital confidence.
- Identifying issues that cannot be resolved at first line and escalating these to the Digital Transformation Manager or appropriate external support provider.
- Supporting the rollout and adoption of new digital solutions across Nellsar.
- Travelling to Nellsar care homes when on-site support is required.
About you
We’re looking for someone who is practical, organised, reliable and confident with technology , with a genuine willingness to help others.
You’ll ideally have experience providing basic IT support in a workplace environment, or demonstrable equivalent experience.
You should have a good understanding of computers, laptops, tablets, mobile phones, printers and common IT equipment, along with experience using Android and Apple devices.
You’ll also need
- Good working knowledge of Microsoft 365, particularly Outlook and Microsoft Teams.
- An understanding of Wi-Fi, internet connectivity and common IT peripherals.
- The ability to configure devices, install approved updates and resolve straightforward technical issues.
- Strong communication skills and the patience to support colleagues with varying levels of IT confidence.
- Good organisational skills and the ability to manage multiple support requests.
- A solution-focused and adaptable approach.
- The ability and willingness to travel between Nellsar locations.
- The ability to work collaboratively with and take direction from the Digital Transformation Manager, while also working independently when dealing with day-to-day support requests.
- An IT-related qualification or training such as
BTEC, NVQ, Comp TIA or equivalent would be desirable, but relevant practical experience is equally valuable.
Why this role matters
Technology plays an increasingly important part in the day-to-day running of our care homes.
From supporting digital care records to keeping communication and essential equipment working, your role will help colleagues use technology confidently and effectively.
You’ll work as part of the digital support function, reporting directly to the Digital Transformation Manager and helping to deliver Nellsar’s ongoing digital transformation programme.
Most importantly, you’ll be providing support in a care environment where resident safety, confidentiality and continuity of care are always at the forefront.
If you enjoy solving problems, helping people and making technology work better, we’d love to hear from you.
Join Nellsar and help us make a real difference through better digital support.
Why join Nellsar?
Our teams say being part of Nellsar is like being part of a family.
Our people are what makes us who we are; and it’s the genuine passion and commitment to care that make our Homes the friendly, warm places they are.
And our head office teams are no different.
When you join us, you'll benefit from
- Competitive salary
- 25 days holiday plus bank holidays
- Flourish Wellbeing platform
- Flourish Rewards savings and discounts platform
- Employee support helpline
- Staff longevity awards
- Refer a Friend bonus scheme
- Blue Light Card discounts
Join Nellsar and help us make a real difference through better digital support.
#NELL1
Digital Systems Support Assistant in Kent employer: Nellsar Careers
Nellsar Care Homes is an exceptional employer, dedicated to providing a supportive and inclusive work environment for our Healthcare Assistants at St Winifreds Care Home in Deal, Kent. With competitive pay, comprehensive training, and opportunities for career progression, we prioritise the wellbeing and development of our staff while ensuring that our residents receive the highest quality care. Join us in making a meaningful impact on the lives of others, where every day counts and your contributions are valued.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Systems Support Assistant in Kent
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Nellsar Careers values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Nellsar Careers might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Nellsar Careers!
✨Direct Apply to Nellsar Careers
Let's not forget to apply directly through the Nellsar Careers website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Digital Systems Support Assistant in Kent
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Nellsar Careers.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Nellsar Careers. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Nellsar Careers
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
