At a Glance
- Tasks: Be the friendly face of our care home, providing exceptional customer service and administrative support.
- Company: Join Nellsar, a family-run company dedicated to exceptional care since 1988.
- Benefits: Competitive pay, flexible hours, paid training, and generous annual leave.
- Other info: Opportunity for career growth and access to funded qualifications.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Warm personality, organisational skills, and a passion for helping others.
The predicted salary is between 27000 - 28000 £ per year.
Job Vacancy: Receptionist / Office Assistant
Location: St Winifreds Care Home, 236 London Road, Deal Kent CT14 9PP
Contracted hours: 18 Hours per week, over 3 days, may include some weekends
(Hourly) rate of pay: £13.00
About the Role
We are looking for a warm, organised, and professional Receptionist / Office Assistant to be the welcoming face of our care home. This front-of-house role ensures visitors, residents, and team members receive exceptional customer service while supporting smooth administrative operations.
Key Responsibilities
- Front-of-House & Customer Service: Greet all visitors professionally and ensure they complete the sign-in process. Handle incoming calls and enquiries efficiently. Maintain a tidy, safe, and welcoming reception area.
- Administrative Support: Process incoming and outgoing mail. Photocopying, filing, and general administrative duties. Support internal teams including BSO, Recruitment, and Management. Maintain organised filing systems, including archiving. Show prospective residents and families around the home.
- Compliance & Safety: Follow confidentiality, data protection, and infection control procedures. Report accidents, equipment faults, and safety concerns. Support Health & Safety, safeguarding, and whistleblowing policies.
- Teamwork & Professionalism: Build positive relationships with residents, visitors, and staff. Attend meetings, training, and appraisals. Seek opportunities for development.
What we offer in return to your dedication:
- Competitive pay and paid training hours
- Enhanced pay rate for Bank Holidays
- Flexibility of work according to your personal availability
- Workplace pension
- ‘Refer a Friend’ payments of up to £1000
- Longevity award scheme
- Enhanced DBS paid for by the company on completion of six months employment
- Comprehensive induction programme
- Access to funded qualifications via the apprenticeship programme
- 5.6 weeks annual leave
- Working in a supportive team
- The opportunity to help your team develop
- Free 24-hour access to confidential employee support helpline
- Nellsar work uniforms
If you would like to obtain more details about this exciting role, please contact St Winifreds Care Home at: 01304 375 758.
Why Choose Us?
Nellsar has been a family-run Company since 1988 and we provide exceptional care for residents across our group of 13 Care Homes in Kent, Surrey, and Essex. We consistently strive to achieve the highest standards of professional and person-centred care, and we achieve this by promoting the wellbeing and development of our team members.
Our values focus on the individual, creating an inclusive environment with both residents and our teams at the heart of what we do every day. It’s our mission at Nellsar to ensure that people live life to the full. We are passionate about making every day count and bringing colour and laughter to the people living in our home, their visitors and the team supporting them.
Nellsar is an Equal Opportunity employer. We value diversity and inclusion, and we are committed to creating a work environment that embraces and celebrates individual differences.
Thank you for considering the possibility of joining the Nellsar family, we are looking forward to welcoming you!
Receptionist, Deal Kent employer: Nellsar Careers
Nellsar Care Homes is an exceptional employer, dedicated to fostering a supportive and inclusive work environment for its Healthcare Assistants at The Old Downs Residential Care Home in Dartford, Kent. With a strong commitment to employee development, we offer ongoing training, competitive pay, and opportunities for progression, ensuring that our team members can thrive while making a meaningful impact on the lives of our residents. Join us in our mission to provide outstanding care and bring joy to those we serve, all while being part of a family-run company that values every individual.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist, Deal Kent
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Nellsar Careers and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Nellsar Careers and let us see your personality shine through!
We think you need these skills to ace Receptionist, Deal Kent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Nellsar Careers.
Get Familiar with Our Brand:Before applying, take some time to learn about Nellsar Careers and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Nellsar Careers
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Nellsar Careers.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Nellsar Careers will surely appreciate.
