At a Glance
- Tasks: Be the friendly face of our care home, welcoming visitors and supporting the team.
- Company: Join Nellsar, a family-owned care provider with 35 years of experience.
- Benefits: Competitive pay, paid training, and enhanced rates for Bank Holidays.
- Other info: Enjoy a supportive environment with opportunities for growth and funded qualifications.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in reception or administration, excellent communication skills.
The predicted salary is between 13 - 13 £ per hour.
Job Vacancy: Receptionist
Location: Bromley Park Care Centre, 75 Bromley Road, Beckenham, Kent, BR3 5PA
Contracted hours: 28 Hours - 2-week rotating rota, including working one weekend every two weeks. (Exact days to be discussed at interview).
Hourly rate of pay: From £13.00 per hour
Important: After applying, please check your email (including junk/spam) for your 4-digit email verification code and follow-up Right to Work questionnaire. These must be completed to progress to the next stage.
We are looking for a friendly, organised and professional Receptionist / Office Assistant to join our team. You will be the first point of contact for residents, relatives, visitors and professionals coming into the home, so we are looking for someone who is welcoming, approachable and confident in dealing with people. This is a varied role combining reception duties with general office and administrative support, helping the home to run smoothly on a day-to-day basis.
Main Duties
- Greeting and welcoming visitors, relatives and visiting professionals to the home.
- Conducting show-arounds of the home for prospective residents and their families.
- Answering and transferring telephone calls, taking messages and dealing with enquiries professionally.
- Scanning documents and uploading staff training records onto the ASC platform.
- Providing general office and administrative support to the Home Manager and wider team.
- Maintaining accurate and organised records and filing.
- Ensuring confidential information is handled appropriately.
- Keeping the reception and office areas clean, tidy, safe and welcoming.
- Supporting the smooth day-to-day running of the reception and office.
- Prioritising tasks and working to required deadlines.
- Supporting the management team and other colleagues with administrative duties as required.
About You
We are looking for someone who:
- Has previous experience in a reception, administration or similar role.
- Has excellent communication skills, both face-to-face and over the telephone.
- Is organised, reliable and able to prioritise their workload.
- Has good attention to detail and takes pride in their work.
- Is confident using computers and Microsoft Office.
- Can handle confidential information professionally.
- Is friendly, approachable and able to build positive relationships with residents, relatives, visitors and colleagues.
- Is able to work independently, use their own initiative and also work well as part of a team.
- Is adaptable and able to respond positively to the changing needs of a busy care home.
Previous experience working within a care home or similar environment would be desirable.
What we offer in return to your dedication:
- Competitive pay and paid training hours
- Enhanced pay rate for Bank Holidays
- ‘Refer a Friend’ payments of up to £1000
- Enhanced DBS paid for by the company
- Comprehensive induction programme
- Access to funded qualifications via the apprenticeship programme
- Free 24-hour access to confidential employee support helpline
If you would like to obtain more details about this exciting role, please contact Bromley Park Care Home on: 0208 6505504.
More information about Bromley Care Home: It’s our mission at Nellsar to ensure that people live life to the full. We are passionate about making every day count and bringing colour and laughter to the people living in our home, their visitors and the team supporting them. You will be an important member of the Bromley Park Care Home family, who will support you to reach your goals and feel accomplished by enhancing other people’s quality of life. Thank you for considering the possibility to join the Nellsar family, we are looking forward to welcoming you!
Care Home Receptionist, Bromley employer: Nellsar Careers
Nellsar Care Homes is an exceptional employer, dedicated to providing a supportive and inclusive work environment for our Healthcare Assistants at St Winifreds Care Home in Deal, Kent. With competitive pay, comprehensive training, and opportunities for career progression, we prioritise the wellbeing and development of our staff while ensuring that our residents receive the highest quality care. Join us in making a meaningful impact on the lives of others, where every day counts and your contributions are valued.
StudySmarter Expert Advice🤫
We think this is how you could land Care Home Receptionist, Bromley
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Nellsar Careers and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Nellsar Careers and let us see your personality shine through!
We think you need these skills to ace Care Home Receptionist, Bromley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Nellsar Careers.
Get Familiar with Our Brand:Before applying, take some time to learn about Nellsar Careers and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Nellsar Careers
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Nellsar Careers.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Nellsar Careers will surely appreciate.
