Director of Performance and BI

Job overview

We are seeking an experienced and influential leader to undertake the role of Director of Performance and Business Intelligence. Reporting to the Chief Digital Information Officer, the postholder will lead the Trust’s performance, analytics and intelligence function, ensuring that high-quality, timely and actionable intelligence supports strategic decision‑making, operational improvement, regulatory assurance and delivery of the Trust Strategy, Five Year Plan and annual planning cycle.

The successful candidate will lead the development of a proactive, intelligence‑led approach to performance, moving beyond retrospective reporting through the effective use of benchmarking, forecasting, modelling, population health intelligence and AI-enabled insight. Working closely with the Board, Executive Team, Clinical Groups, Strategic Delivery Groups and Place-based leadership teams, they will translate complex performance, quality, workforce, finance, activity, productivity and equity information into clear insights and recommended actions.

This is a pivotal senior leadership development opportunity for an accomplished performance and business intelligence professional who can build trusted partnerships, develop high‑performing teams and ensure that data supports clinically and service user‑led improvement. The role will help the organisation identify emerging risks, reduce unwarranted variation, improve access and outcomes, strengthen accountability and make the most effective use of its resources.

The postholder will work flexibly across Trust sites and will be expected to work on site for a minimum of three days each week.

Main duties of the job

The Director of Performance and Business Intelligence will:

• Provide strategic leadership for the Trust’s performance, analytics and business intelligence function, supporting organisational priorities, improvement and assurance.
• Lead and manage the Performance and Business Intelligence team of approximately 30 WTE and an operating budget of approximately £1.9 million.
• Provide expert intelligence and advice to the Trust Board, Board committees, Executive Team and senior clinical and operational leaders.
• Translate complex performance, quality, finance, workforce, activity, productivity and equity data into clear, actionable intelligence.
• Develop dashboards, forecasting, benchmarking, demand and capacity modelling, population health intelligence and AI-enabled analytical solutions.
• Establish a business partnering model that provides trusted analytical support to Clinical Groups, Place directorates and major service portfolios.
• Ensure statutory, mandatory, contractual, commissioner and regulatory reporting is accurate, timely and aligned with internal planning and assurance.
• Identify emerging risks, unwarranted variation and improvement opportunities across access, quality, productivity, outcomes and resource use.
• Strengthen data quality, reporting standards, information governance and data literacy across the Trust.
• Represent the Trust in relevant system, regional and national forums, while developing the capability and professional standards of the Performance and Business Intelligence team.

Detailed job description and main responsibilities

The postholder will lead a multidisciplinary Performance and Business Intelligence team of approximately 30 whole‑time equivalent staff and manage an operating budget of approximately £1.9 million. They will establish an effective business partnering model for clinical groups, place directorates and major service portfolios, strengthen data literacy throughout the organisation and ensure that performance reporting focuses on outcomes, impact, risk and improvement. The Director will maintain high standards of data quality, information governance and analytical practice; coordinate national, regulatory, commissioner and contractual reporting; support service redesign, pathway improvement and the reduction of unwarranted variation; and represent the Trust in system, regional and national forums. They will provide visible, inclusive and effective leadership, manage resources responsibly and model the Trust values of kindness, respect and working together with communities.

Working for Us

Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London and Essex. We provide community and mental healthcare services to adults and children within these areas.

The Trust has award‑winning equality and diversity initiatives, along with staff health and wellbeing activities. We invest significantly in your development because when you feel valued and supported, we can deliver the highest quality care to our patients. We are a Level 3 Disability Confident Leader, have been recognised in the Working Families Top 10 Employers benchmark for five consecutive years, and hold a Carers UK Level 1 Accreditation. Through our staff networks and training opportunities, we strive to foster a just and compassionate culture at NELFT.

NELFT.

Our Values 2025 - 2030

Working with our colleagues, patients and carers we have co‑produced three new values that we aim to embed within our culture here at NELFT.

They are:

• We are kind.
• We are respectful.
• We work together with our communities.

These three values help us to strive to provide the best care by

the best people.

Probationary Period

This post will be subject to a probationary period.

High Cost Area Supplement – Outer London

(B&D, Goodmayes, Redbridge, Havering and Waltham Forest)

This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (with a minimum of £4,714 to a maximum of £5,941 p.a. pro rata for part time).

On-call allowance payment

This post will be required to participate in the Trust on‑call rota and attracts a payment of 0.75% of the basic salary.

Certificates of Sponsorship

Although we are a registered sponsor organisation, we are unable to offer sponsorship for all job roles. Please check your eligibility under the UKVI points‑based system. When calculating the basic salary for sponsorship, HCAS (High‑Cost Area Supplement) is not included to ensure fairness and consistency within our Trust.

Use of AI

We value applications that genuinely reflect each candidate’s own skills, experience and motivations. We therefore strongly discourage the use of AI‑generated content in applications.

Applications should be written in your own words and accurately represent your knowledge, skills and experience.

We reserve the right to reject an application where we reasonably believe AI has been used to generate or materially contribute to its content.

Please see the attached job description and person specification for more information about this role and working at North East London NHS Foundation Trust. We encourage you to refer to this when completing your application.

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