Patient Leader

We are looking for an individual who is passionate and assertive to join our Barking and Havering directorates in an exciting new role as a Patient Leader. This role will be a key member of the directorate leadership team, who believes the voice of the service user and carer should be at the forefront of everything we do. We are looking for individuals who are committed to improving clinical services involving full co-production processes. Applicants should have a keen interest in service improvement and in supporting and facilitating positive developments, be an effective communicator and be able to work proactively. You should have good organisational skills and be able to manage a varying workload efficiently. Candidates must have lived/living experience of accessing NELFT services and live in the Barking and Havering area. Candidates must be able to work and travel within the directorate they are applying as these roles are directorate & place based.

Main duties of the job

This new and innovative post focuses on the need to bring strong leadership around the engagement and participation of people who use services and their carers in all aspects of both planning and delivery of services within the directorate. As a key member of the leadership team you will work collaboratively to promote improved outcomes for service users and improve service user and carer experience through new insights and perspectives. You will provide strong leadership, advice and practical project work across the directorate in the development of a culture that is socially inclusive, values participation and diversity. Supporting and maintaining effective communication, the post holder will need to develop relationships with a wide range of stakeholders.

About us

Our Values

• We are kind.
• We are respectful.
• We work together with our communities.

These three values help us to strive to provide the best care by the best people.

Starting with NELFT

NELFT places a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process, new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop-in sessions focusing on engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.

Probationary Period

This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

High Cost Area Supplement - Outer London

This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (with a minimum of £4,714 to a maximum of £5,941 per annum (pro rata for part time).

Job responsibilities

Please see the attached job description and person specification for more information about this role and working at North East London NHS Foundation Trust. We encourage you to refer to this when completing your application. We welcome your application even if you do not meet all the criteria listed in the person specification. Please apply as soon as possible as some posts close early to limit the number of applications.

Certificates of Sponsorship

Although we are a registered sponsor organisation, we are unable to offer sponsorship for all job roles. Please check your eligibility under the UKVI points-based system.

Person Specification

Qualifications

• Essential: A willingness to undertake further training and/or qualifications, NVQ level 2 or equivalent standard of literacy and numeracy.
• Desirable: Educated to degree or equivalent level or equivalent, relevant experience, further education/training in the areas of user and/or carer involvement.

Other

• Essential: To be able to travel effectively between NELFT sites, lives within the Borough.

Trust Values

• Essential: Demonstration of Trust Values.

Experience

• Essential: Experience of work on users and carer related issues, experience of working in a health-related setting, personal experience of accessing NELFT services.
• Desirable: Personal experience of working within the voluntary sector and/or NHS, experience of preparing and delivering presentations, experience of working in a multidisciplinary team, the ability to demonstrate sound practical experience and understanding of current issues and challenges within the NHS.

Knowledge

• Essential: Awareness of the national patient experience agenda, an awareness of NELFT & NHS priorities.

Skills

• Essential: Excellent IT skills, ability to work as part of a team, able to develop and maintain positive working relationships, ability to inspire, motivate and empower service users & carers, ability to network and establish strong working relationships, excellent communication skills written and verbal, ability to engage with patients/service users and carers with empathy and compassion, commitment to the Trust's Equality and Diversity scheme and core values.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: NELFT North East London Foundation Trust

Address: Barking & Dagenham Hospital and NELFT Services within Barking & Dagenham Place Based RM9 4SR