Involvement & Participation Lead

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Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.

The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.

Find out more about NELFT careers and what makes our Trust a great place to work, in this video

Job overview

We are looking for individuals who are passionate and assertive to join our directorates in an exciting new role as a patient leader. These roles will be a key member of the directorate leadership team, who believes the voice of the
service user and carer should be at the forefront of everything we do. We are looking for individuals who are committed to improving clinical services involving full co-production processes.

Applicants should have a keen interest in service improvement and in supporting and facilitating positive developments, be an effective communicator and be able to work proactively. You should have good organisational skills and be able to manage a varying workload efficiently.

These vacancies are in the following directories and candidates must express their preferred role on their application form:

• ·Brentwood, Billericay & Thurrock
• ·Waltham Forest
• ·Acute & Rehabilitation

All candidates must have lived/living experience of accessing NELFT services and demonstrate this on their applications. Candidates must be able to work and travel within the directorate they are applying as these roles are directorate & place based.

Main duties of the job

These new and innovative posts focus on the need to bring strong leadership around the engagement and participation of people who use services and their carers in all
aspects of both planning and delivery of services within the directorate. As a key member of the leadership team you will work collaboratively to promote improved outcomes for service users and improve service user and carer experience through new insights and perspectives.

They will provide strong leadership, advice and practical project work across the directorate in the development of a culture that is socially inclusive, values participation and diversity. Supporting and maintaining effective communication the post holder will need to develop relationships with a wide range of stakeholders.

Working for our organisation

Probationary Period

This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

High Cost Area Supplement – Outer London (B&D, Redbridge, Havering and Waltham Forest)

This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (with a minimum of £4,714 to a maximum of £5,941).

High Cost Area Supplement – Fringe (Basildon, Thurrock, Brentwood, Harlow and Dartford only)

This post also attracts payment for High Cost Area Supplement of 5% of the basic salary (with a minimum of £1,303 to a maximum of £2,198).

Detailed job description and main responsibilities

Please see the attached job description and person specification for more information about this role and working at North East London NHS Foundation Trust. We encourage you to refer closely to this when completing your application.

We welcome your application even if you do not meet all the criteria listed in the person specification. Any development needs to help you succeed in the role, can be discussed at the interview stage.

Use of AI

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used, then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.

Although we are a registered sponsor organisation, we are unable to offer sponsorship for some job roles, and this will be identified through filtering questions at the start of any job application on the Trac recruitment system.

Person specification

Qualifications

• A willingness to undertake further training and/or qualifications
• NVQ level 2 or equivalent standard of literacy and numeracy
• Educated to degree or equivalent level or equivalent, relevant experience
• Further education/training in the areas of user and/or carer involvement

Other

• To be able to travel effectively between NELFT sites

Trust Values

• Demonstration of Trust Values

Experience

• Experience of work on users and carer related issues
• Experience of working in a health-related setting
• Personal experience of accessing NELFT services
• Experience of living within the locality in which the role is based – emphasis on local people delivering patient leadership in local services
• Personal experience of working within the voluntary sector and/or NHS
• Experience of preparing and delivering presentations
• Experience of working in a multidisciplinary team
• The ability to demonstrate sound practical experience and understanding of current issues and challenges within the NHS

Knowledge

• Awareness of the national patient experience agenda
• An awareness of NELFT & NHS priorities

Skills

• Ability to work as part of a team
• Able to develop and maintain positive working relationships
• Ability to inspire, motivate and empower service users & carers
• Ability to network and establish strong working relationships
• Excellent communication skills written and verbal
• Ability to engage with patients/ service users and carers with empathy and compassion
• Commitment to the Trust’s Equality and Diversity scheme and core values

We believe in bringing your authentic and best self to work, in order to deliver the best care to our patients. We are committed to supporting our employees holistically. Here is a snapshot of what is on offer at NELFT:

• A long-standing and award-winning approach to equality and diversity with supportive networks for ethnic minority staff, staff with disabilities or long term/chronic conditions and LGBT staff.
• A commitment to supporting colleagues to achieve a work life balance, through flexible working opportunities and our effortsto support our working parents and carers. This has resulted in us being recognised as a ‘Top 10 Family Friendly Employer’ from the Working Families Charity.
• Proactive health and wellbeing support, including access to our employee assistance programme, staff psychological support, individual wellbeing conversations and a network of health and wellbeing ambassadors.
• Detailed information about our wellbeing and benefits offer can be found in this link.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time hours or another flexible pattern.

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