At a Glance
- Tasks: Manage premium member experiences with exceptional hospitality and personalised care.
- Company: MissionNeko is revolutionising preventative healthcare with innovative technology.
- Benefits: Inclusive culture, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with strong career development and collaborative team environment.
- Why this job: Join a mission-driven team making healthcare accessible and impactful for everyone.
- Qualifications: Experience in luxury hospitality or high-touch customer support required.
The predicted salary is between 30000 - 40000 £ per year.
MissionNeko is redefining what prevention means, from treating illness when it arrives, to sustaining health before it's ever at risk. Our mission: make data-driven, preventative care accessible to more people, before symptoms appear. In a single, non-invasive visit under an hour, proprietary technology and direct clinical care combine to deliver personalised, actionable insights. It's a team that thinks in 10x, not 10%. Every role here plays a part in building a world where prevention is the norm, and where your work genuinely helps people live longer, healthier lives.
Role purpose
Be the defining voice of Neko's most premium member experience. As a Neko Signature Concierge, you will manage Signature member journeys end-to-end — from onboarding and clinic visits through to follow-up and ongoing support — ensuring every interaction reflects the highest standards of hospitality, discretion, and personalised care. This is a role for a service-driven professional who thrives in high-touch environments, balances warmth with precision, and is passionate about creating experiences that feel genuinely exceptional at every touchpoint.
What you'll deliver in the first 6-12 months
- Every Signature member receives a seamless, personalised end-to-end experience — from first contact through clinic visit to follow-up — with all actions completed within defined SLAs.
- A Signature Member Playbook is in place, covering SOPs, tone of voice guidelines, and escalation protocols — raising consistency and quality across every touchpoint.
- Signature member clinic visits are flawlessly coordinated: every centre is prepared, every member is personally greeted, and any issues are resolved before they escalate.
- Cross-functional relationships with product, marketing, legal, and clinic teams are strong, enabling smooth rollout of new Signature features, processes, and system improvements.
Requirements
- Proven experience in luxury hospitality, concierge services, or a high-touch customer support environment.
- Exceptional written and verbal communication skills; warm, polished, and adapted to a premium audience.
- Strong organisational skills and meticulous attention to detail across complex, multi-stakeholder journeys.
- Demonstrated ability to manage sensitive member information with discretion and professionalism.
- Proactive mindset — anticipates member needs and resolves issues before they surface.
- Comfortable working across scheduling, CRM, and case management platforms (e.g. Zendesk).
- Ability to build collaborative relationships across internal teams including operations, marketing, product, and clinic staff.
Preferred
- Experience supporting VIP, executive, or international clients in a concierge or personal assistant capacity.
- Language skills or cultural sensitivity, beneficial for supporting Signature members across markets.
- Familiarity with healthcare environments or regulated service settings.
- Experience contributing to process documentation, SOPs, or playbook development.
About titles at Neko
We use a simplified internal title framework that prioritises clarity over hierarchy, so internal titles may differ from market‑facing role titles. Scope, impact and level of the role are fully aligned and will be clearly discussed throughout the process.
Hiring Process
Candidates progress from application and structured screening through thoughtfully designed interviews culminating in a formal offer and final pre-employment checks before joining the team.
Equal Opportunity & Inclusion Statement
Neko Health is committed to inclusive hiring and member-first care. We welcome candidates from all backgrounds and encourage you to request reasonable adjustments to support your application.
Signature Concierge - UK in London employer: Neko Health
Neko Health is an exceptional employer that fosters a collaborative and innovative work culture, where healthcare data scientists can thrive while making a meaningful impact on preventive care. With a strong emphasis on professional growth, employees are encouraged to stay at the forefront of data science advancements, supported by a dynamic team of clinical researchers and engineers. The remote nature of this role offers flexibility, allowing you to contribute to groundbreaking healthcare solutions from anywhere in London.
StudySmarter Expert Advice🤫
We think this is how you could land Signature Concierge - UK in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Neko Health. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Neko Health before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Signature Concierge - UK in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Neko Health:Your cover letter is your chance to shine! Tell us why you want to work at Neko Health specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Neko Health!
How to prepare for a job interview at Neko Health
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
