Learning & Development Lead in London

MissionNeko is redefining what prevention means, from treating illness when it arrives, to sustaining health before it's ever at risk. Our mission: make data-driven, preventative care accessible to more people, before symptoms appear. In a single, non-invasive visit under an hour, proprietary technology and direct clinical care combine to deliver personalised, actionable insights. It's a team that thinks in 10x, not 10%. Every role here plays a part in building a world where prevention is the norm, and where your work genuinely helps people live longer, healthier lives.

Role Purpose

Neko is scaling fast and building as it goes. This role builds the people solutions that help our teams onboard quickly, grow, and perform, and is the capability partner for everyone outside the medical teams: tech, engineering, hardware, and business functions. The peer role, Learning Partner for Medical Teams, does the same for clinical. This is a build role. You’ll invent the playbook rather than run someone else’s, design people solutions as products that scale, with AI in the build, and ship a v1 in weeks, not quarters.

Culture runs through all of this. You bring our Vitals and how we lead to life on purpose: building them into the solutions you design, and running the moments, rituals, and activations that make them real day to day. This is constant, not sequenced. You do this as the activation owner while the Director sets direction.

What you’ll do in the first 6-12 Months

• Working with your Director to prioritize which areas to focus on each quarter, you own the end-to-end design and activation of:
• Impact and Performance: The mechanisms that help leaders and teams see and raise their impact, not track activity.
• Team Listening: You own what we measure, the questions and cadence, honest analysis, and turning what we hear into action leaders take. You can prototype the AI layer to prove a concept fast. The production tool is built and run by people enablement/tech team, with you as the design owner.
• Immersion and Onboarding: How new joiners get up to speed and feel Neko fast. You design the experience and facilitate core sessions (onboarding workshops, culture inductions). You’re comfortable running these live—both in-person and online.
• Leadership Development & Culture Activation: The frameworks, tools, and moments (workshops, hackathons, rituals) that grow how our people lead and bring our values to life. You’re the owner of design and facilitation for signature events and learning experiences.

What You Partner On

You work alongside the People Business Partners for tech, engineering, hardware, and business functions. You design solutions; they deploy with you. You sense-check what those teams need and feed it back into what you build, learning from each deployment to improve the next iteration.

Minimum Requirements

• Product and systems thinking. You frame a people problem as a product: built to scale and reuse, designed as journeys and systems rather than one-off events. You build from first principles, not assembled from vendor content.
• Sequencing and prioritisation under pace, with support from your Director. When everything feels urgent, you know how to flag trade-offs and ask for decision-making support.
• High AI fluency. You can show us a people solution you have built or prototyped with AI, not just describe using a chatbot. You think first about what AI makes possible, then about headcount. You’re comfortable learning new tools and platforms quickly.
• Data and measurement literacy. You design what to measure, read it honestly, and turn it into something a leader will act on. Impact and listening are measurement problems before they are programme problems.
• Culture activation instinct. You turn values into how people actually work and feel, through the solutions you build and the moments you create. You read culture well and make it tangible, not declarative.
• Facilitation and translation across audiences: senior leaders, business functions, and technical teams. You’re comfortable holding a room—running workshops, leading discussions, presenting to leadership—both in-person and online. You can take a complex idea and make it land for different audiences.
• Stakeholder influence and judgment in ambiguity: You own the builds but partner to land them. You know what’s good enough, what to ship at 70%, and what to drop. You influence through clarity, not authority.

Nice to have

• Tech savvy & comfortable with basic technical concepts, how internal systems and platforms are connected & implemented (no coding required, but fluent in how your tech partners think).
• The understanding of API, SCIM, SSO, Entra.
• Background in change management, organisational design, or L&D in scaling tech companies.
• Centre of excellence + business partnering experience in fast-paced, high-growth organisations where the brief changes often and you build with incomplete information.

We offer a dynamic work environment with a high degree of autonomy that fosters growth and development. If you are passionate about building a better healthcare system for everyone and you thrive in a fast-paced environment, we would love to hear from you!

About titles at Neko

We use a simplified internal title framework that prioritises clarity over hierarchy, so internal titles may differ from market‑facing role titles. Scope, impact and level of the role are fully aligned and will be clearly discussed throughout the process.

Hiring Process

Candidates progress from application and structured screening through thoughtfully designed interviews culminating in a formal offer and final pre-employment checks before joining the team.

Equal Opportunity & Inclusion Statement

Neko Health is committed to inclusive hiring and member-first care. We welcome candidates from all backgrounds and encourage you to request reasonable adjustments to support your application.