Global Facilities Leader in London

MissionNeko is redefining what prevention means, from treating illness when it arrives, to sustaining health before it's ever at risk. Our mission: make data-driven, preventative care accessible to more people, before symptoms appear. In a single, non-invasive visit under an hour, proprietary technology and direct clinical care combine to deliver personalised, actionable insights. It's a team that thinks in 10x, not 10%. Every role here plays a part in building a world where prevention is the norm, and where your work genuinely helps people live longer, healthier lives.

As the Global Facilities Leader reporting to the COO, you will own the end-to-end strategy for how Neko Health designs, operates, and scales its physical footprint worldwide. This means leading a team of regional Facilities Leaders across our US, EU, and future markets, bringing cohesion, standardisation, and operational excellence to every site we run. Where our regional leaders ensure day-to-day facility performance within their markets, you will set the global standard they operate to.

This is a rare opportunity to build something from the ground up: creating the systems, frameworks, and culture that will define how Neko Health shows up physically to patients in every market we enter. You'll bring the strategic mindset of a senior leader with the operational instincts of someone who understands that a world-class healthcare experience starts with the environment it's delivered in. If you're energised by scale, structure, and the challenge of making complex global operations feel seamless, this role is for you.

What You’ll Deliver in the First 6–12 Months

• Strategy & Standardisation
  • Define and own the global facilities strategy, setting consistent standards, operating procedures, and performance benchmarks across all markets.
  • Build scalable playbooks, tooling, and reporting frameworks that allow the function to grow efficiently as new clinics and offices are added across geographies.
  • Benchmark against best-in-class facilities and healthcare operations globally, continuously evolving the standard Neko holds itself to.
• Team Leadership & Regional Oversight
  • Lead, mentor, and develop a team of regional Facilities Leaders, providing clear direction and accountability across markets.
  • Establish the operating rhythm — cadences, escalation paths, and governance — that keeps regional teams aligned and performing consistently.
  • Foster a high-performance culture that balances global standards with the autonomy regional managers need to execute locally.
• Expansion & Operational Readiness
  • Partner with Expansion, Operations, and Medical teams to develop a repeatable model for ongoing clinic maintenance, upkeep, and refresh cycles, ensuring every site continues to meet Neko's quality bar long after opening day.
  • Oversee global vendor relationships and strategic service agreements, ensuring quality, consistency, and strong commercial terms across markets.
  • Ensure all facilities meet applicable regulatory, safety, and healthcare compliance requirements, with a unified risk and emergency preparedness framework.
• Financial & Performance Management
  • Own the global facilities budget, driving cost efficiency and smart resource allocation without compromising quality or safety.
  • Define and track the KPIs that measure facilities performance globally, using data to identify trends and continuously raise the bar.
  • Report on facilities health and strategic priorities to the COO and Operations Leadership Team on a regular basis.

Minimum Qualifications

• Proven experience in a facilities, property, or workplace operations leadership role, with demonstrable experience managing multi-site, multi-country operations.
• A proven track record of building and leading geographically distributed teams.
• Strong commercial acumen, including experience managing sizeable facilities budgets and complex vendor negotiations.
• Excellent strategic thinking balanced with hands-on operational judgement — comfortable setting direction and rolling up your sleeves when needed.
• Outstanding communication and stakeholder management skills.
• Experience with facilities management platforms, data reporting tools, and a genuine enthusiasm for using technology to drive operational efficiency.
• Background in healthcare, life sciences, or a similarly regulated industry is strongly preferred.
• Comfortable with international travel to regional sites and markets as needed.

About titles at Neko

We use a simplified internal title framework that prioritises clarity over hierarchy, so internal titles may differ from market‑facing role titles. Scope, impact and level of the role are fully aligned and will be clearly discussed throughout the process.

Hiring Process

Candidates progress from application and structured screening through thoughtfully designed interviews culminating in a formal offer and final pre-employment checks before joining the team.

Equal Opportunity & Inclusion Statement

Neko Health is committed to inclusive hiring and member-first care. We welcome candidates from all backgrounds and encourage you to request reasonable adjustments to support your application.