At a Glance
- Tasks: Lead and develop a dynamic team while ensuring smooth clinic operations.
- Company: Neko Health, a pioneer in preventative care with a mission to enhance health for all.
- Benefits: Full-time role with opportunities for personal growth and impactful work.
- Other info: Join a supportive team that values inclusivity and personal development.
- Why this job: Be a key player in transforming healthcare and making a real difference in people's lives.
- Qualifications: Experience in people leadership or operational management is essential.
The predicted salary is between 30000 - 40000 £ per year.
Mission Neko is redefining what prevention means, from treating illness when it arrives, to sustaining health before it's ever at risk. Our mission: make data-driven, preventative care accessible to more people, before symptoms appear. In a single, non-invasive visit under an hour, proprietary technology and direct clinical care combine to deliver personalised, actionable insights. It's a team that thinks in 10x, not 10%. Every role here plays a part in building a world where prevention is the norm, and where your work genuinely helps people live longer, healthier lives.
Role Purpose: You’re the person the clinic floor is built around. Not because of your title — because of how you show up. Operators look to you when the pace picks up, when something goes wrong, and when a new team member needs to understand what good looks like. You hold the standard without making it feel like pressure. As Lead Operator at Neko, you’ll own the day‑to‑day performance of the operator team and the overall quality of scanning operations and member experience. You’ll be the primary interface between HQ and the clinic floor — translating priorities into consistent, high‑quality delivery while remaining hands‑on as a scanning operator yourself.
Clinic: Park Modern
Hours: Full-time
Application Deadline: Friday 5th June
What You'll Do:
- Lead, coach, and develop the Operator team through structured 1:1s, real‑time feedback, and consistent embedding of Neko values.
- Own daily operator workflow, room readiness, and shift scheduling — ensuring the clinic runs efficiently at all times.
- Act as the operational escalation point on the floor, triaging issues calmly and decisively.
- Monitor operator KPIs — scan quality, SOP adherence, efficiency, and hospitality scores — and drive continuous improvement.
- Support Talent Acquisition with operator recruitment, interviews, and trial shift coordination.
- Lead on‑floor training and competency checks in partnership with the Onboarding and Training Team.
- Remain hands‑on as a scanning operator, role‑modelling the standards expected of the team.
- Partner with Facilities, Tech, and Governance on safety, maintenance, and audit readiness.
What We're Hiring For:
You don’t just manage your own composure under pressure — you set the tone for everyone else’s. When something breaks down, the team looks to you. Not because you have all the answers, but because your steadiness gives them permission to stay focused. The clinic runs smoothly when you’re in it because you make sure it does. You’re the person others naturally lean on — and you take that responsibility seriously. You notice when someone is struggling before they say anything. You give feedback that lands. You’ve made colleagues better at their jobs, and you can point to specific moments where that happened. You build the team, not just hold it together. The warmth you bring to members extends to how you lead the team. People feel it in how you check in, how you give feedback, how you make someone feel on a hard shift. You leave members feeling seen — and you create an environment where every Operator does the same.
Requirements Must Have:
- You have previous people leadership or operational management experience.
- You must have both your Lead Operator and Clinic Lead’s approval to apply.
Strong Signal:
- Colleagues, not just managers, have described you as the person they rely on.
- You’ve taken ownership of developing a colleague without being asked to.
- You can describe a specific moment where your presence changed the outcome for the team, not just for a member.
- You’ve held a difficult performance conversation and made it constructive.
About titles at Neko: We use a simplified internal title framework that prioritises clarity over hierarchy, so internal titles may differ from market‑facing role titles. Scope, impact and level of the role are fully aligned and will be clearly discussed throughout the process.
Hiring Process: Candidates progress from application and structured screening through thoughtfully designed interviews culminating in a formal offer and final pre‑employment checks before joining the team.
Equal Opportunity & Inclusion Statement: Neko Health is committed to inclusive hiring and member‑first care. We welcome candidates from all backgrounds and encourage you to request reasonable adjustments to support your application.
Lead Operator employer: Neko Health
At Neko, we are not just redefining healthcare; we are creating a culture where every team member plays a vital role in delivering preventative care that truly makes a difference. As a Lead Operator at our Park Modern clinic, you will benefit from a supportive work environment that prioritises personal growth, collaboration, and innovation, all while being part of a mission-driven team dedicated to improving lives. With opportunities for professional development and a focus on employee well-being, Neko is an exceptional employer for those seeking meaningful and rewarding careers in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Operator
✨Tip Number 1
Get to know the company culture before your interview. Dive into Neko's mission and values, and think about how your experience aligns with their focus on preventative care. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific moments where you've made a difference in your team. Whether it’s resolving a conflict or boosting morale during a tough shift, these anecdotes will showcase your ability to lead and inspire others, which is key for the Lead Operator role.
✨Tip Number 3
Don’t just prepare for questions; prepare questions for them too! Ask about their approach to team development or how they handle challenges on the clinic floor. This shows you're not only interested in the role but also in contributing to the team's success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, it gives you a chance to explore more about Neko and what we stand for, helping you tailor your approach even further.
We think you need these skills to ace Lead Operator
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your previous leadership experience. We want to see how you've positively impacted your team and created a supportive environment, so share specific examples that showcase your ability to lead under pressure.
Be Authentic:Let your personality shine through in your application! We value warmth and genuine connections, so don’t be afraid to show us who you are. Share stories that reflect your character and how you’ve made a difference in your previous roles.
Focus on Team Development:We’re looking for someone who builds their team up, not just holds it together. In your application, mention instances where you’ve helped colleagues grow or overcome challenges. This will demonstrate your commitment to fostering a positive team culture.
Apply Through Our Website:Make sure to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re serious about joining our mission at Neko.
How to prepare for a job interview at Neko Health
✨Know the Mission
Before your interview, dive deep into Neko's mission of redefining preventative care. Understand how their technology works and think about how you can contribute to making data-driven health accessible. This will show your genuine interest and alignment with their goals.
✨Showcase Your Leadership Style
Prepare specific examples that highlight your leadership experience. Think about times when you've supported your team under pressure or helped a colleague improve. Be ready to discuss how you foster a positive environment and lead by example, as this is crucial for the Lead Operator role.
✨Demonstrate Problem-Solving Skills
Since you'll be the go-to person during operational issues, come prepared with examples of how you've triaged problems in the past. Discuss your approach to maintaining calm and ensuring efficiency, as well as how you’ve handled difficult conversations constructively.
✨Emphasise Team Development
Neko values team growth, so be ready to talk about how you've developed others in previous roles. Share specific moments where your feedback made a difference and how you’ve contributed to creating a supportive atmosphere. This will resonate well with their focus on building a strong team.
