At a Glance
- Tasks: Install and maintain cutting-edge clinical scanning technology across London clinics.
- Company: Join MissionNeko, a pioneer in preventative healthcare.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and career advancement.
- Why this job: Make a real difference in people's lives through innovative health technology.
- Qualifications: 5+ years in field service engineering with strong troubleshooting skills.
The predicted salary is between 37035 - 45265 £ per year.
MissionNeko is redefining what prevention means, from treating illness when it arrives, to sustaining health before it's ever at risk. Our mission: make data-driven, preventative care accessible to more people, before symptoms appear. In a single, non-invasive visit under an hour, proprietary technology and direct clinical care combine to deliver personalised, actionable insights. It’s a team that thinks in 10x, not 10%. Every role here plays a part in building a world where prevention is the norm, and where your work genuinely helps people live longer, healthier lives.
Role Purpose
As a Field Service Engineer supporting our London clinics, you will play a critical role in ensuring the performance, availability, and continuous improvement of Neko Health's clinical scanning technology across both existing and upcoming UK sites. You will lead installation, maintenance, servicing, upgrades, and retrofits of instruments to guarantee consistently high uptime for clinical teams. Partnering closely with Engineering, Clinical Operations, and cross-functional teams across the UK and Europe, you will serve as the vital link between real-world field performance and product development capturing insights that drive improvements in technology, processes, service quality, and member experience. This role blends hands-on technical expertise with collaboration, problem-solving, and operational ownership to ensure seamless clinic operations as we continue scaling in the UK.
What You'll Deliver in the First 6-12 Months
- Successfully install, maintain, and service scanning instruments across London clinics, ensuring high reliability and minimal downtime.
- Build strong working relationships with Engineering and Clinical Operations, turning field insights into actionable product and process improvements.
- Establish consistent documentation, reporting, and compliance standards across all UK installation and service activities.
- Identify opportunities to enhance service efficiency, instrument performance, and preventative maintenance strategies.
- Support the scaling of field service operations as Neko expands its clinical footprint across London and future UK regions.
Minimum Qualifications
- Technical certification, Associate degree, or equivalent experience in an engineering, biomedical, or technical field.
- Minimum 5 years of hands-on experience in field service engineering, technical support, instrumentation, or similar roles.
- Proven experience installing, maintaining, troubleshooting, and servicing technical equipment in operational environments.
- Strong troubleshooting and practical problem-solving skills with a solutions-oriented mindset.
- Excellent analytical skills and strong attention to detail.
- Strong written and verbal communication skills in English.
- Ability to work independently while collaborating effectively across teams and geographies.
Preferred Experience
- Bachelor's degree in engineering, biomedical engineering, electronics, or a related discipline.
- Experience working with clinical, healthcare, diagnostic, or medical device technologies.
- Exposure to regulated environments or quality/compliance standards.
- Experience supporting distributed or multi-site service environments.
- Familiarity with preventative maintenance programs and continuous improvement methodologies.
Field Service Engineer employer: Neko Health
At Neko Health, we are not just redefining preventative care; we are creating a vibrant work culture that prioritises employee growth and meaningful contributions. As a Member Experience Training & Quality Coordinator, you will be at the forefront of our mission, delivering impactful training and quality assurance while enjoying a supportive environment that fosters innovation and collaboration. With opportunities for professional development and a commitment to inclusivity, Neko Health is an exceptional employer for those looking to make a real difference in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Field Service Engineer role you’re after at Neko Health.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Neko Health a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Neko Health.
✨Apply Through Company Websites
When you spot a role like Field Service Engineer at Neko Health, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Field Service Engineer, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Neko Health a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Neko Health specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Neko Health
✨Brush Up on Core Engineering Principles
Before heading into the interview with Neko Health, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Neko Health want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
