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Neko Health

Customer Support Representative - UK ( Evenings and Weekends)

London Full-Time 28800 - 43200 £ / year (est.) No home office possible

At a Glance

Tasks: Engage with customers via phone, email, chat, and social media to provide exceptional support.
Company: Neko Health is a pioneering Swedish health-tech company focused on preventive healthcare.
Benefits: Enjoy a remote-first work environment with autonomy and opportunities for personal growth.
Other info: Evening and weekend shifts available; background checks will be conducted.
Why this job: Be part of a mission-driven team transforming healthcare through innovative technology.
Qualifications: Strong communication skills and experience in customer service are essential.

The predicted salary is between 28800 - 43200 £ per year.

Customer Support Representative – UK ( Evenings and Weekends)

Join to apply for the Customer Support Representative – UK ( Evenings and Weekends) role at Neko Health

Customer Support Representative – UK ( Evenings and Weekends)

13 hours ago Be among the first 25 applicants

Join to apply for the Customer Support Representative – UK ( Evenings and Weekends) role at Neko Health

Neko Health is a Swedish health-tech company co-founded in 2018 by Hjalmar Nilsonne and Daniel Ek. Our vision is to create a healthcare system that can help people stay healthy through preventive measures and early detection. Neko has developed a new medical scanning technology concept to make it possible to do broad and non-invasive health data collection that is both convenient and affordable for the public. This requires completely reimagining the healthcare experience and incorporating the latest advances in sensors and AI. We are a remote first company with headquarters in Stockholm and over 300 employees across Europe.

About The Role

We’re looking for a dedicated and driven individual to join our growing team at Neko Health as a Customer Support Representative, focused on evening and weekend shifts. In this role, you’ll play a key part in shaping a new standard of customer-first healthcare. We\’re looking for someone who thrives in a fast-paced environment, embraces challenges, and is eager to help build something truly transformative.

This position is based in London and offers a unique opportunity to be part of a mission-driven company at the forefront of healthcare innovation.

Responsibilities:

Ownership of customer communication channels including phone, email, chat, and social media
Provide prompt and exceptional customer service to existing and prospective customers
Delight customers and proactively resolve issues before they reveal themselves
Troubleshoot and resolve customer issues, while ensuring customer satisfaction
Embody our brand tone and voice across channels
Be an internal champion for the customer, relaying testimonials and feedback to teams across the company

Requirements:

Excellent written and verbal communication skills in English
Others have described you as empathetic, curious, and bold
You have prior experience in a customer-first environment, such as ecommerce, sales, or hospitality
Your former managers can vouch for you and provide excellent references
Knowledge of CRM software, such as Front and Zendesk, as a support system is a strong plus

We offer a dynamic work environment with a high degree of autonomy that fosters growth and development. If you are passionate about building a better healthcare system for everyone and you thrive in a fast-paced environment, we would love to hear from you!

Please note: we perform background and reference checks as part of our interview process.

Seniority level

Seniority level

Not Applicable

Employment type

Employment type

Full-time