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- Tasks: Lead multiple clinics, ensuring top-notch member experiences and operational excellence.
- Company: Neko Health is a pioneering health-tech firm focused on preventive healthcare through innovative technology.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development in the healthcare sector.
- Why this job: Join a mission-driven team reshaping healthcare with cutting-edge technology and a focus on member care.
- Qualifications: Experience in managing multi-site operations, strong leadership skills, and a medical background are essential.
- Other info: Ideal for those passionate about healthcare innovation and improving patient experiences.
The predicted salary is between 43200 - 72000 £ per year.
Neko Health is a Swedish health-tech company co-founded in 2018 by Hjalmar Nilsonne and Daniel Ek. Our vision is to create a healthcare system that can help people stay healthy through preventive measures and early detection. Neko has developed a new medical scanning technology concept to make it possible to do broad and non-invasive health data collection that is both convenient and affordable for the public.
The Clinic Area Manager will oversee the performance and experience delivery across several Neko Health clinics in London. The role blends frontline hospitality leadership with medical quality oversight and operational ownership. Reporting to the UK Country Manager, the Area Manager is responsible for ensuring a consistently exceptional member experience, maintaining clinical compliance in partnership with Lead Doctors, and driving financial performance across locations.
Responsibilities- Clinic & Member Experience
- Ensure each clinic delivers a seamless, consistent, and premium member experience aligned with Neko's service standards.
- Lead experience improvement initiatives based on member feedback, NPS, and frontline insights.
- Cultivate a high-hospitality culture across teams, where empathy and professionalism define every interaction.
- Oversee ambiance, cleanliness, and service design across all locations.
- Medical Quality & Compliance
- Partner closely with Lead Doctors to ensure adherence to Neko's medical quality standards and regulatory compliance.
- Support Lead Doctors in maintaining inspection readiness and driving continuous improvement in clinical delivery.
- Facilitate collaboration between clinic teams and the Medical Excellence function to embed best practices.
- Coach and support Lead Doctors-often first-time managers-in leadership development and quality ownership.
- Operational & Financial Performance
- Own operational KPIs (e.g., throughput, staffing, inventory) and P&L performance across the cluster.
- Implement efficient, standardized workflows and cost controls to ensure smooth, scalable operations.
- Lead staffing planning in collaboration with central teams to ensure clinics are resourced to meet demand.
- Contribute to business planning for future expansions and site launches in the London area.
- Team Leadership
- Directly manage Lead Doctors and Clinic Leads across all assigned clinics.
- Foster a collaborative, feedback-driven team culture with clear ownership and performance expectations.
- Act as the primary liaison between clinics and central functions including Customer Support, Facilities, Staffing Coordination, Field Engineering, People Partnering, Talent Acquisition, and Demand.
- Drive communication, alignment, and execution across clinic teams.
- Proven experience managing multi-site operations in a consumer-facing, service-led business (e.g., wellness, retail, hospitality, fitness, or outpatient healthcare).
- Strong leadership capabilities with experience managing diverse and distributed frontline teams.
- Medical background (e.g., licensed physician, clinical leader, or healthcare professional with hands-on care experience).
- Demonstrated ability to drive both service quality and operational performance across multiple locations.
- Experience owning KPIs and P&L responsibilities.
- Excellent interpersonal, communication, and team-building skills.
- Experience working in regulated or clinical environments with inspection-readiness requirements.
- Familiarity with the UK healthcare landscape and patient/member-facing care models.
Clinic Area Manager, London employer: Neko Health
Contact Detail:
Neko Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinic Area Manager, London
✨Tip Number 1
Familiarise yourself with Neko Health's innovative medical scanning technology and their approach to preventive healthcare. Understanding their mission and values will help you align your experience with their goals during discussions.
✨Tip Number 2
Network with professionals in the health-tech and wellness sectors, especially those who have experience in multi-site operations. Engaging with industry peers can provide insights into best practices and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved member experiences or operational efficiencies in previous roles. Highlighting measurable outcomes will demonstrate your capability to drive performance in a similar environment.
✨Tip Number 4
Research the UK healthcare landscape, particularly focusing on patient care models and regulatory compliance. Being knowledgeable about these aspects will show your commitment to maintaining high standards in clinical delivery.
We think you need these skills to ace Clinic Area Manager, London
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Clinic Area Manager position. Tailor your application to highlight relevant experiences that align with Neko Health's vision and operational needs.
Craft a Compelling CV: Your CV should clearly showcase your experience in managing multi-site operations, particularly in service-led businesses. Emphasise your leadership skills and any relevant medical background, ensuring it aligns with the job description.
Write a Strong Cover Letter: In your cover letter, express your passion for healthcare and preventive measures. Highlight specific examples of how you've improved member experiences or driven operational performance in previous roles, demonstrating your fit for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail and professionalism, which are crucial for the Clinic Area Manager role.
How to prepare for a job interview at Neko Health
✨Understand Neko Health's Vision
Before the interview, make sure you grasp Neko Health's mission to revolutionise healthcare through preventive measures and early detection. Familiarise yourself with their medical scanning technology and how it impacts patient care, as this will show your genuine interest in the company.
✨Showcase Your Leadership Experience
Prepare examples from your past roles that highlight your leadership skills, especially in managing diverse teams across multiple locations. Be ready to discuss how you've fostered a high-hospitality culture and improved service delivery in previous positions.
✨Demonstrate Financial Acumen
Since the role involves owning P&L performance, be prepared to discuss your experience with financial management. Bring specific examples of how you've driven operational KPIs and implemented cost controls in previous roles to enhance profitability.
✨Emphasise Compliance and Quality Assurance
Given the importance of medical quality and compliance in this role, be ready to talk about your experience in regulated environments. Discuss how you've ensured adherence to quality standards and maintained inspection readiness in past positions.
