Neko Health AB in London is hiring a Customer Support Representative to be the first point of contact for UK members. You will manage inquiries across email, phone, text/SMS and social channels, handling bookings, product questions and proactive service recovery with empathy and professionalism.
Candidates should have 2+ years in customer support, fluent English, and experience with Zendesk or similar CRM. You’ll stay organized, own cases to resolution, and uphold the friendly, human Neko voice
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Member-First Support Specialist employer: Neko Health AB
At Neko, we are committed to fostering a culture of innovation and collaboration, where every team member plays a vital role in transforming healthcare through technology. As a Lead Software Engineer, you will not only have the opportunity to work on cutting-edge AI-driven solutions but also engage directly with clinicians and members, ensuring your contributions make a real impact on people's health. With a focus on employee growth and a supportive environment, Neko offers a unique chance to be part of a mission that prioritises preventative care and enhances the well-being of communities.
